Head of Building Repair Network & Contractor Partnerships

Hastings Direct; Bexhill-on-Sea; Hybrid; GBP 65.000 - 75.000; Vollzeit

Benefits dieser Stelle

£5k car allowance

4Cs annual bonus

Private medical insurance (PMI)

Life assurance (4x salary)

Pension contributions up to 10%

27 days annual leave

Zusammenfassung

Hastings Direct is building a robust home repair network for Home Claims customers across Leicester, London or Bexhill, with a flexible hybrid setup. You will lead the network, secure right contractors, and drive safer, quicker repairs at fair costs while delivering excellent customer service.

You will collaborate with MI and internal teams to continuously improve performance, focusing on cost, quality and customer outcomes.

Qualifikationen

• Strong experience in building repair networks or contractor management with a customer outcomes focus
• Experience onboarding and developing contractors with coverage, capacity and standards
• Commercial awareness with budgets, costs and supplier performance
• Knowledge of contractor governance, QA, risk controls and service standards
• Ability to use MI/insights to improve cost, quality and cycle time

Aufgaben

• Own the building repair network strategy, setup and operations to support customer outcomes and commercial performance
• Onboard and develop contractors meeting coverage and standards for current and future demand
• Lead contractor performance across quality, timeliness, costs, and customer experience
• Manage budgets, forecasts, repair costs and supplier performance to control spend
• Coach and develop team members supporting the repair network and drive a high-performance culture
• Maintain quality assurance through scope checks, audits and field inspections

Kenntnisse

Strategy ownership

Contractor governance

Budget management

MI / data insights

Leadership & coaching

Jobbeschreibung

Hastings Direct is building a robust home repair network for Home Claims customers across Leicester, London or Bexhill, with a flexible hybrid setup. You will lead the network, secure right contractors, and drive safer, quicker repairs at fair costs while delivering excellent customer service.

You will collaborate with MI and internal teams to continuously improve performance, focusing on cost, quality and customer outcomes.