Building Repair Network Co-ordinator

Ageas; United Kingdom; Remote; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Flexible working

35 days holiday (incl. bank holidays)

Health benefits

Job summary

Ageas is seeking a Building Repair Network Co-ordinator to support contractor performance, manage SLAs, handle complaints, and provide MI to drive decisions. You will collaborate with claims teams and regional leads to ensure repairs progress smoothly and service standards remain high.

The role requires strong communication, admin and analytical skills, with experience in home claims, supply chain or building repair networks advantageous.

Qualifications

• Previous experience within a claims, home insurance, supply chain, contractor management, or building repair network environment.
• Strong administrative and organisational skills with the ability to manage multiple priorities and deadlines effectively.
• Excellent communication and stakeholder management skills, with the confidence to challenge and influence where necessary.
• Proven experience producing and interpreting management information, with strong proficiency in Excel, Word, and PowerPoint.
• Analytical mindset with strong problem-solving skills and the ability to support complaint resolution and service improvement initiatives.

Responsibilities

• Monitor, manage, and drive contractor performance against agreed service level agreements (SLAs), ensuring excellent customer and business outcomes.
• Act as the first escalation point for contractor service issues, repair delays, and stage one complaints, coordinating resolutions with internal and external stakeholders.
• Maintain governance controls and contractor records, ensuring all required information is accurate, up to date, and compliant.
• Produce, analyse, and distribute management information (MI), identifying performance trends, exceptions, and opportunities for improvement.
• Support contractor relationship management, onboarding activities, incident reporting, root cause analysis, and wider supply chain performance initiatives.

Skills

Administrative skills

Analytical mindset

Communication skills

Stakeholder management

Contractor management

Tools

Excel

Word

PowerPoint

Job description

Job Title: Building Repair Network Co-ordinator
Target Start Date: ASAP
Contract Type: Permanent
Salary Range: Up to £35,000 dependent on experience
Location: Home Worker, with ad hoc travel to Ageas offices
Closing Date for applications: Thursday 19th November

Building Repair Network Co-ordinator: We're looking for a Building Repair NetworkCoordinator to play a pivotal role in supporting the performance of ourcontractor network and ensuring excellent outcomes for both customers and thebusiness.

This is a fast-paced and varied role where you'llbe responsible for monitoring and driving contractor performance againstservice level agreements (SLAs), supporting complaint resolution, maintaininggovernance controls, and producing accurate management information (MI) tosupport operational decision-making. You'll work closely with building repaircontractors, claims teams, and Regional Contractor Performance Leads to ensurecustomer repairs progress smoothly and high service standards are consistently achieved.

The successful candidate will be a confidentcommunicator with strong administrative and analytical skills, capable ofbuilding effective relationships while also confidently challenging supplierswhen performance falls below expectations. Experience within a home claims,supply chain, or building repair network environment would be highlyadvantageous, as you'll be expected to quickly establish yourself as a trustedoperational support within the team.
Main Responsibilities as Building Repair Network Co-ordinator:

• Monitor, manage, and drive contractor performance against agreed service level agreements (SLAs), ensuring excellent customer and business outcomes.
• Act as the first escalation point for contractor service issues, repair delays, and stage one complaints, coordinating resolutions with internal and external stakeholders.
• Maintain governance controls and contractor records, ensuring all required information is accurate, up to date, and compliant.
• Produce, analyse, and distribute management information (MI), identifying performance trends, exceptions, and opportunities for improvement.
• Support contractor relationship management, onboarding activities, incident reporting, root cause analysis, and wider supply chain performance initiatives.

Skills and experience you need as Building Repair Network Co-ordinator:

• Previous experience within a claims, home insurance, supply chain, contractor management, or building repair network environment.
• Strong administrative and organisational skills with the ability to manage multiple priorities and deadlines effectively.
• Excellent communication and stakeholder management skills, with the confidence to challenge and influence where necessary.
• Proven experience producing and interpreting management information, with strong proficiency in Excel, Word, and PowerPoint.
• Analytical mindset with strong problem-solving skills and the ability to support complaint resolution and service improvement initiatives.

At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.
Here are some of the benefits you can enjoy at Ageas:

Flexible Working- Smart Working @ Ageasgives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.

Supporting your Health- Dental InsuranceHealth Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Mindfulness.

Supporting your Wealth- 50% off esure and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.

Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more.

Supporting you and your Family- Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.

Benefits for Them- Partner Life Assurance and Critical Illness cover.

Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops.

Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.

Supporting you back to work- Returnto work programme after maternity leave.

About Ageas:
We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.
As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter ,member of iCAN and GAIN .As a Disability Confident Leader ,we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience.If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please see Ageas Everyone .
We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.
Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing flexible working, including full-time, part-time or job share arrangements.To find out more about Ageas, see About Us .

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