Contract Support Coordinator – Facilities Management

Impression Recruitment; Leeds; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Impression Recruitment is partnering with a growing Facilities Management business to appoint a Contract Support Coordinator to join the Leeds team. The role involves coordinating planned and reactive maintenance, scheduling engineers, running the helpdesk and ensuring SLAs are met.

This position offers hybrid working, a £28,000 salary, and a clear route into an Account Manager role as your experience develops.

Qualifications

• Experience coordinating engineers, contractors, jobs or schedules.
• Exposure to PPM, reactive maintenance, SLAs or client contracts.
• Strong organisation and attention to detail.

Responsibilities

• Coordinate planned and reactive maintenance across FM contracts.
• Schedule engineers, allocate jobs and manage daily workloads.
• Run the FM helpdesk, logging, prioritising and progressing jobs.
• Coordinate PPM schedules and ensure SLAs are met.
• Liaise with clients, engineers and subcontractors.
• Chase outstanding works and drive jobs through to completion.
• Provide day to day contract support to Account Managers.
• Monitor KPIs, job progress and service performance.
• Manage job sheets, service reports and contract documentation.
• Coordinate subcontractors and third party suppliers.
• Assist with quotes, purchase orders, invoicing and contract administration.
• Maintain accurate contract, asset and job records.
• Resolve issues proactively and keep clients updated.
• Build strong knowledge of contracts, assets and service requirements.

Skills

Contract Support

Facilities Management

Helpdesk

Scheduling

Client communication

KPIs

Tools

IT systems

Job description

Job: Contract Support Coordinator – Facilities Management

Location: Leeds

Salary: £28,000 per annum

Hours: Monday – Friday, Full Time

Hybrid working available

A Career in Facilities Management with a Clear Route into Account Management

Are you already working in Facilities Management, contract support, service coordination, engineering administration or a technical helpdesk and looking for a role where you can genuinely progress?

We’re working with a successful and rapidly growing Facilities Management and HVAC business that is expanding its operation and now looking to appoint a Contract Support Coordinator to join their existing team.

This is a fantastic opportunity for someone who enjoys coordinating tasks, solving problems and keeping things moving and wants to develop their career within Facilities Management.

You’ll work at the heart of the operation, supporting the delivery of a portfolio of contracts and acting as a key link between clients, engineers, subcontractors and Account Managers.

But this isn’t intended to be a role where you simply coordinate jobs indefinitely.

The business is actively looking to develop talent from within and for the right person there is a genuine and accelerated opportunity to progress into an Account Manager position, taking ownership of client relationships and contracts as your experience develops.

Your responsibilities as Contract Support Coordinator – Facilities Management will include:

• Coordinate planned and reactive maintenance across FM contracts.
• Schedule engineers, allocate jobs and manage daily workloads.
• Run the FM helpdesk, logging, prioritising and progressing jobs.
• Coordinate PPM schedules and ensure SLAs are met.
• Liaise with clients, engineers and subcontractors.
• Chase outstanding works and drive jobs through to completion.
• Provide day to day contract support to Account Managers.
• Monitor KPIs, job progress and service performance.
• Manage job sheets, service reports and contract documentation.
• Coordinate subcontractors and third party suppliers.
• Assist with quotes, purchase orders, invoicing and contract administration.
• Maintain accurate contract, asset and job records.
• Resolve issues proactively and keep clients updated.
• Build strong knowledge of contracts, assets and service requirements.
• Work alongside Account Managers, gaining exposure to the wider contract management function.

About You

We’re looking for someone organised, proactive and confident coordinating multiple priorities.

You may have experience in Contract Support, Facilities Management, Service Coordination, Helpdesk, Maintenance or Engineering Administration, ideally within a technical or service led environment.

We’re Particularly Interested In Candidates With

• Experience coordinating engineers, contractors, jobs or schedules.
• Exposure to PPM, reactive maintenance, SLAs or client contracts.
• Strong organisation, communication and attention to detail.
• A proactive, solutions focused approach.
• Confidence dealing with clients and internal stakeholders.
• Good IT skills and the ability to learn new systems quickly.
• A strong customer focus and professional approach.

What’s On Offer?

• £28,000 starting salary
• Monday – Friday working hours
• Hybrid working available
• Genuine progression into Account Management if desired
• Significant opportunity for career development as the business continues to grow
• Exposure to a broad range of Facilities Management contracts
• Supportive and approachable management team
• Opportunity to work alongside experienced professionals
• A chance to join the business at an exciting stage of its growth
• Interviews available immediately

We are committed to supporting equal opportunities and prohibit discrimination or harassment of any kind based on protected characteristics.