Contract Administrator

Tiger Recruitment; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Tiger Recruitment is recruiting a proactive Contract Administrator for a boutique facilities management firm in London. You will be the central point of contact for facilities-related queries, coordinating planned, preventive and reactive maintenance, and delivering excellent customer service.

This urgent temporary role, based on a hybrid London arrangement, offers exposure to CAFM systems, SLA and KPI monitoring, and the opportunity to support tender submissions and pricing validation as part

Qualifications

• Experience in a helpdesk or customer service role within a facilities management firm is essential.
• Familiarity with CAFM systems and ability to provide quotes.
• Strong organisational, communication and stakeholder management skills.

Responsibilities

• Act as the first point of contact for facilities requests.
• Log, track, and manage jobs via CAFM/helpdesk systems.
• Prioritise and allocate tasks in line with SLAs and urgency.
• Prepare and issue quotes for planned and reactive works.
• Coordinate engineers, contractors, and service providers to ensure timely delivery.
• Monitor progress, update stakeholders, and close tasks accurately.
• Handle client queries, complaints, and escalations professionally.
• Produce reports on KPIs, SLAs, and performance.
• Support process improvements and tender submissions.

Skills

Helpdesk

Customer service

CAFM systems

MS Office

Communication

Organisational skills

Stakeholder management

Pricing

Tools

BigChange

Concept

Maximo

ServiceNow

Job description

Contract Administrator Facilities Management London Hybrid Temporary

A boutique facilities management firm are seeking a proactive and organised Contract Administrator to play a key role in supporting the day-to-day delivery of facilities services across their client base. Acting as the central point of contact for all facilities-related queries, you will ensure the efficient coordination of planned, preventive, and reactive maintenance, while delivering a high standard of customer service. This is an urgent temporary role which could become permanent.

Key Responsibilities

• Act as the first point of contact for all facilities (soft and hard FM) requests
• Log, track, and manage jobs via CAFM/helpdesk systems
• Prioritise and allocate tasks in line with SLAs and urgency
• Prepare and issue quotes for planned and reactive works, ensuring commercial viability
• Coordinate engineers, contractors, and service providers to ensure timely delivery
• Monitor job progress, update stakeholders, and close tasks accurately
• Handle client queries, complaints, and escalations professionally
• Maintain accurate records and produce reports on KPIs, SLAs, and performance
• Support process improvements and system updates
• Assist with tender submissions, pricing validation, and pipeline governance

About You

• Experience in a helpdesk or customer service role within a facilities management firm is essential
• Familiarity with CAFM systems (e.g. BigChange, Concept, Maximo, ServiceNow)
• Commercially aware and able to provide quotes
• Strong organisational skills with the ability to manage multiple priorities
• Excellent communication and stakeholder management skills
• Good IT skills, particularly in MS Office (Excel)
• A professional, friendly, and customer-focused approach
• Understanding of SLAs, KPIs, and compliance standards

This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys coordinating operations while delivering excellent service. JMM178797