Contracts Helpdesk Administrator (12-Month, Potential Perm)

ICES: Data, Discovery, Better Health; City Of London; On-site; GBP 25,000 - 36,000; Full time

Job summary

Artic Building Services Ltd is seeking a Contracts Administrator to support the Residential Contract in London. You will coordinate CAFM, handle helpdesk duties, liaise with engineers and subcontractors, and ensure SLAs are met while delivering accurate reporting and invoicing.

The role requires at least 2 years in S&M/FM, CAFM proficiency, strong organisational skills, and the ability to work under pressure with excellent IT and Excel capabilities.

Qualifications

• At least 2 years' experience in a challenging S&M/FM environment.
• Experience with CAFM systems is essential.
• Strong organisational, communication and reporting skills.

Responsibilities

• Contract Support & Communication: provide administrative support to the Contracts Manager and escalate queries.
• Helpdesk & CAFM Management: manage CAFM system and high-volume callouts per SLAs.
• Financial & Invoicing Administration: raise quotes, track costs, ensure timely invoicing.
• Works Coordination: coordinate reactive and PPM works per contract measures.
• Liaison & Escalation: coordinate with engineers and subcontractors and report progress.
• Reporting & Compliance: audit reports and assist in hard FM reporting.
• PPM Data Management: update assets, schedules, scope in CAFM.

Skills

CAFM experience

S&M/FM experience

Organisational skills

Prioritisation

Pressure management

Adaptability

MS Office (Word/Excel)

Communication skills

Overtime flexibility

Tools

CAFM system

Microsoft Word

Microsoft Excel

Job description

Artic Building Services Ltd is seeking a Contracts Administrator to support the Residential Contract in London. You will coordinate CAFM, handle helpdesk duties, liaise with engineers and subcontractors, and ensure SLAs are met while delivering accurate reporting and invoicing.

The role requires at least 2 years in S&M/FM, CAFM proficiency, strong organisational skills, and the ability to work under pressure with excellent IT and Excel capabilities.