Contract Service Delivery Manager (Customer Experience)

Tiger Resourcing Group; Crawley Down; Presencial; GBP 65.000 - 92.000; Jornada completa

Descripción de la vacante

Tiger Resourcing Group seeks a Service Delivery Manager on a contract basis in Crawley. The role focuses on resolving customer issues, delivering product support, and maintaining strong customer relationships within a fast-paced environment.

The ideal candidate has extensive experience in customer service delivery, strong analytical and problem-solving skills, and the ability to collaborate with senior internal/external partners to optimize operations.

Formación

• Typically requires a minimum of 5 years of related experience with a Bachelor’s degree.
• Or 3 years and a Master’s degree; or a PhD without experience.
• Equivalent work experience may be considered.

Responsabilidades

• Provides resolutions to customer issues and professional support across products and services.
• Analyses workforce activities and reports issues to design departments.
• Delivers customer-centric experiences and maintains product knowledge.

Conocimientos

Customer service

Analytical thinking

Problem solving

Collaboration

Educación

Bachelor's degree

Master's degree

PhD

Descripción del empleo

Tiger Resourcing Group seeks a Service Delivery Manager on a contract basis in Crawley. The role focuses on resolving customer issues, delivering product support, and maintaining strong customer relationships within a fast-paced environment.

The ideal candidate has extensive experience in customer service delivery, strong analytical and problem-solving skills, and the ability to collaborate with senior internal/external partners to optimize operations.