Service Delivery Manager

LA International; Malmesbury; On-site; GBP 65,000 - 95,000; Full time

Job summary

LA International is seeking an experienced Service Delivery Manager to join our client’s team in Malmesbury, Wiltshire. The role is 5 days per week onsite and inside IR35, initially until 31 March 2027.

You will lead large client implementations, coordinate service delivery, governance and risk management while ensuring high client satisfaction and revenue opportunities. The ideal candidate has a BA/BS with 8+ years of relevant experience (master’s preferred) and a track record of delivering

Qualifications

• 8+ years’ relevant experience in service delivery or related field.
• Master’s degree preferred.

Responsibilities

• Leads large, complex and geographically expansive client implementations.
• Establishes, leads and partners with the Service Delivery organization to meet schedules and resolve technical and operational problems.
• Ensures the successful planning, implementation and execution of contracted services by meeting cost, governance, performance, quality, innovation and value requirements.
• Effectively interprets complex business requirements and uses them to design and execute improved client solutions.
• Proactively communicates industry and company insights and opportunities.
• Establishes credibility with clients as a senior thought partner who can help solve their process, operational or technical needs.
• Provides operational and risk management strategies across accounts and ensures these are adapted and applied by service delivery teams.

Job description

Our techonlogy client is looking for an experienced Service Delivery Manager to join their team initially until the end of March 2027.

This role is inside IR35.

Please note that the client requirement is that the role is 5 days per week onsite in Malmesbury, Wiltshire.

Job Profile Summary

Engages with clients to ensure timely, efficient and expert delivery of contracted services. Manages implementation and on-going support of services, ensuring high quality client experience while maximizing both utilization of internal resources and periodic revenue activations. Addresses client issues throughout the life of the contract, taking ownership of issues and following through on resolution.

Key Responsibilities

• Leads large, complex and geographically expansive client implementations.
• Establishes, leads and partners with the Service Delivery organization to meet schedules and resolve technical and operational problems.
• Ensures the successful planning, implementation and execution of contracted services by:
  • Meeting cost, governance, performance, quality, innovation and value requirements
  • Participating in contract and account governance
  • Developing or co-developing annual review of service level agreements
• Effectively interprets complex business requirements and uses them to design and execute improved client solutions.
• Proactively communicates industry and company insights and opportunities.
• Establishes credibility with clients as a senior thought partner who can help solve their process, operational or technical needs.
• Provides operational and risk management strategies across accounts and ensures these are adapted and applied by service delivery teams.

Key Qualifications

• BA/BS degree and 8+ years’ relevant experience OR equivalent combination of education and experience. Master’s degree preferred.