Service Delivery Manager - Contract

Tiger Resourcing Group; Crawley; Presencial; GBP 25 000 - 33 000; Tempo integral

Resumo da oferta

Tiger Resourcing Group in Crawley, United Kingdom, is seeking a Customer Services professional to handle non-technical product and service inquiries and deliver customer-centric experiences.

The role emphasizes independent work and collaboration with senior internal and external partners to optimize customer satisfaction and service delivery.

Qualificações

• Typically requires 5 years of related experience with a Bachelor’s degree; or 3 years with a Master’s.
• Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline.

Responsabilidades

• Provides resolutions to customer issues and services related to products and services.
• Responds to customer problems, analyzes needs, and reports issues to design departments.
• Develops support strategies and maintains product knowledge to ensure customer satisfaction.
• Applies independent work style with supervision at critical points and collaborates with senior internal/external partners.

Descrição da oferta de emprego

Crawley, United Kingdom | Posted on 12/10/2026

The Customer Service and Support function is responsible for activities related to assisting, supporting, and resolving customers questions specific to products and services.

Customer Services > Non-Technical

Provides resolutions to customer issues, analyzing workforce activities, delivering customer-centric experiences, providing product support, and offering administrative assistance. These professionals respond to customer problems, analyze workforce needs, develop support strategies, maintain product knowledge, and report issues to design departments. They prioritize customer satisfaction, optimize operations, identify business opportunities, and ensure efficient administrative support.

Role Knowledge and Application

Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. This job is the fully qualified, experienced professional, journey-level position.

Complexity and Problem-Solving

Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgment, and interpretation to select right course of action.

Supervision

Work is done independently and is reviewed at critical points.

Collaboration and Interaction

Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. Adapts style to differing audiences and often advises others on difficult matters.

Recommended Background and Experience

Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.