Senior Service Delivery Lead – Customer Support

Tiger Resourcing Group; Redhill; Sur place; GBP 60 000 - 90 000; Plein temps

Résumé du poste

Tiger Resourcing Group is seeking a Service Delivery Manager to join the Customer Service and Support function. The role focuses on resolving customer issues, analyzing workforce needs, and delivering customer-centric experiences across products and services.

The successful candidate will have extensive experience in service delivery, problem solving, and collaboration with design teams to enhance support operations and drive customer satisfaction.

Qualifications

• Bachelor’s degree in a related field or equivalent professional experience.
• Master’s degree enhances suitability for advanced roles.
• PhD may substitute for experience in some cases.

Responsabilités

• Resolve customer issues and provide product support within the customer service and support function.
• Analyze workforce activities and develop strategies to improve service quality.
• Deliver customer-centric experiences and maintain product knowledge across teams.
• Report issues to design departments and collaborate to identify opportunities for process improvements.
• Prioritize customer satisfaction, optimize operations, and support administrative functions.

Formation

Bachelor’s degree

Master’s degree

PhD

Description du poste

Tiger Resourcing Group is seeking a Service Delivery Manager to join the Customer Service and Support function. The role focuses on resolving customer issues, analyzing workforce needs, and delivering customer-centric experiences across products and services.

The successful candidate will have extensive experience in service delivery, problem solving, and collaboration with design teams to enhance support operations and drive customer satisfaction.