Service Delivery Manager - Contract

Tiger Resourcing Group; Crawley Down; On-site; GBP 65,000 - 92,000; Full time

Job summary

Tiger Resourcing Group seeks a Service Delivery Manager on a contract basis in Crawley. The role focuses on resolving customer issues, delivering product support, and maintaining strong customer relationships within a fast-paced environment.

The ideal candidate has extensive experience in customer service delivery, strong analytical and problem-solving skills, and the ability to collaborate with senior internal/external partners to optimize operations.

Qualifications

• Typically requires a minimum of 5 years of related experience with a Bachelor’s degree.
• Or 3 years and a Master’s degree; or a PhD without experience.
• Equivalent work experience may be considered.

Responsibilities

• Provides resolutions to customer issues and professional support across products and services.
• Analyses workforce activities and reports issues to design departments.
• Delivers customer-centric experiences and maintains product knowledge.

Skills

Customer service

Analytical thinking

Problem solving

Collaboration

Education

Bachelor's degree

Master's degree

PhD

Job description

The Customer Service and Support function is responsible for activities related to assisting, supporting, and resolving customers questions specific to products and services.

Customer Services > Non-Technical

Provides resolutions to customer issues, analyzing workforce activities, delivering customer-centric experiences, providing product support, and offering administrative assistance. These professionals respond to customer problems, analyze workforce needs, develop support strategies, maintain product knowledge, and report issues to design departments. They prioritize customer satisfaction, optimize operations, identify business opportunities, and ensure efficient administrative support.

Role Knowledge and Application

Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. This job is the fully qualified, experienced professional, journey-level position.

Complexity and Problem-Solving

Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgment, and interpretation to select right course of action.

Supervision

Work is done independently and is reviewed at critical points.

Collaboration and Interaction

Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. Adapts style to differing audiences and often advises others on difficult matters.

Recommended Background and Experience

Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.

Service Delivery Manager - Contract Crawley, WSX, gb