Contract & Sales Support Administrator

Bionic; Luton; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Private medical

EAP

Eyecare

25 days leave

Family day off

Charity day

Buy/sell leave

Pension

Job summary

Bionic is seeking a proactive Sales Administrator to join our Sales Operations team in Luton. You will manage the contract journey from sale to processing, coordinating with customers and energy suppliers to ensure smooth, accurate submissions.

Key duties include resolving queries, gathering missing information, updating internal systems, and coordinating supplier terminations. You will also drive improvements to processes and support colleagues to maintain high‑quality service.

Qualifications

• Previous experience in a customer support, contract administration, or sales support role.
• Confident in resolving customer and supplier queries with professionalism and urgency.
• Strong multitasking and time management skills; able to prioritise effectively while maintaining attention to detail.
• Familiarity with contract management processes and an understanding of key contractual terms.
• A strong team player who collaborates effectively with colleagues across departments to achieve shared goals.
• A proactive, solution-focused mindset with a history of driving continuous improvement.
• Comfortable working in fast-paced, target-driven environments.
• Proficient with CRM systems and Microsoft Office tools, especially Excel.

Responsibilities

• Act as the main point of contact between customers and energy suppliers to ensure all contracts are processed correctly and without delay.
• Liaise with customers and suppliers to resolve any issues that arise during the switching process.
• Gather outstanding customer information required to finalise contracts and ensure accurate submissions.
• Coordinate supplier terminations and confirm that all necessary information is correctly captured in internal systems.
• Monitor and address outstanding contracts to keep records accurate and up to date.
• Identify and recommend process improvements to streamline workflows and enhance efficiency.
• Support internal teams with training and guidance to help reduce recurring administrative issues.
• Collaborate with teams across the business to ensure consistent performance and high-quality service delivery.

Skills

Customer support

Contract administration

Sales support

Time management

Attention to detail

Team collaboration

Problem solving

CRM systems

Tools

Excel

Job description

Bionic is seeking a proactive Sales Administrator to join our Sales Operations team in Luton. You will manage the contract journey from sale to processing, coordinating with customers and energy suppliers to ensure smooth, accurate submissions.

Key duties include resolving queries, gathering missing information, updating internal systems, and coordinating supplier terminations. You will also drive improvements to processes and support colleagues to maintain high‑quality service.