Sales Operations Administrator — Contract & Onboarding Pro

Bionic Services Ltd; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Private healthcare

Employee Assistance Programme

Eyecare scheme

25 days annual leave

Family & religious day

Charity volunteering day

3 days leave buy/sell

Life assurance

Cycle to work

Season ticket loans

Job summary

Bionic Services Ltd. in London seeks a proactive Sales Administrator to join the Sales Operations team, acting as the key liaison between customers, internal teams and energy suppliers for contract processing.

You will manage the journey from sale to processing, resolve queries, gather missing information and coordinate with suppliers to ensure smooth, accurate submissions and timely switching.

Qualifications

• Previous experience in a customer support, contract administration, or sales support role.
• Confident in resolving customer and supplier queries with professionalism and urgency.
• Strong multitasking and time management skills; able to prioritise effectively while maintaining attention to detail.
• Familiarity with contract management processes and understanding of key contractual terms (desirable).

Responsibilities

• Act as the main point of contact between customers and energy suppliers to ensure all contracts are processed correctly and without delay.
• Liaise with customers and suppliers to resolve any issues that arise during the switching process.
• Gather outstanding customer information required to finalise contracts and ensure accurate submissions.
• Coordinate supplier terminations and confirm that all necessary information is correctly captured in internal systems.
• Monitor and address outstanding contracts to keep records accurate and up to date.
• Identify and recommend process improvements to streamline workflows and enhance efficiency.
• Support internal teams with training and guidance to help reduce recurring administrative issues.
• Collaborate with teams across the business to ensure consistent performance and high-quality service delivery.

Job description

Bionic Services Ltd. in London seeks a proactive Sales Administrator to join the Sales Operations team, acting as the key liaison between customers, internal teams and energy suppliers for contract processing.

You will manage the journey from sale to processing, resolve queries, gather missing information and coordinate with suppliers to ensure smooth, accurate submissions and timely switching.