Contract Manager - Newcastle

Cambridge Maintenance Services Limited; Newcastle upon Tyne; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Annual Leave 25d + Bank Holidays

Bonus & Car Allowance

Family Benefits

Fertility Leave

Pension Scheme

Car Scheme

Death in Service

Employee Referral

Wellbeing Support

Employee Recognition Scheme

Career Development

Job summary

Cambridge Maintenance Services Limited is recruiting a proactive Contract Manager for a prestigious static building services contract in Newcastle city centre. You will own client relationships, drive service delivery, and ensure profitability.

Lead a site team of engineers and an on-site supervisor, reporting to senior management while maintaining high standards. The role offers a collaborative environment with a focus on compliance, continuous improvement, and career progression within a

Qualifications

• Proven experience managing building services maintenance contracts.
• Mechanical and/or electrical building services background.
• Experience leading and developing engineering teams.
• Strong client relationships and stakeholder management.
• Commercial awareness and understanding of contract P&L performance.
• Full UK Driving Licence.
• Sound technical knowledge of building services and M&E maintenance.
• Strong leadership and people management skills.
• Excellent communication and organisational abilities.
• Client-focused with a proactive, solution-oriented approach.
• Competent user of Microsoft Office and CAFM systems.
• Good understanding of health & safety legislation and best practice.

Responsibilities

• Act as the primary point of contact for the client.
• Manage contract performance, profitability, KPIs and SLAs.
• Identify and manage contract variations and additional works opportunities.
• Support credit control and financial management activities.
• Manage CAFM systems and ensure contractual compliance.
• Work closely with Sales, Mobilisation and Helpdesk teams to support service delivery.
• Lead, motivate and develop a dedicated on-site team.
• Monitor team and contractor performance.
• Conduct site audits and performance reviews.
• Manage holidays, workload distribution and resource planning.

Skills

Contract leadership

Client relationship management

Commercial awareness

Leadership

Organisational skills

M&E knowledge

Communication

P&L understanding

Team management

Microsoft Office / CAFM familiarity

Education

UK Driving Licence

Tools

CAFM systems

Microsoft Office

Job description

Newcastle

About Cambridge Maintenance Services Limited

Cambridge Maintenance Services is a nationwide supplier of mechanical and electrical building services maintenance with over 34 years of experience in delivering its building services maintenance to the corporate, healthcare, education, retail, transport and manufacturing sectors. It also ensures optimum energy efficiency for every property portfolio it manages.

Contract Manager

Newcastle

About Cambridge Maintenance Services Limited

Cambridge Maintenance Services is a nationwide supplier of mechanical and electrical building services maintenance with over 34 years of experience in delivering its building services maintenance to the corporate, healthcare, education, retail, transport and manufacturing sectors. It also ensures optimum energy efficiency for every property portfolio it manages.

We are experts in delivering compliant, safe and efficient workplaces. Our nationwide building services maintenance solutions span the corporate, healthcare, education, retail, transport and manufacturing sectors. Using advanced technology and data, we provide cutting-edge maintenance services that are trusted by major managing agents and independent clients alike. As a multi-award-winning business, our local teams are dedicated to providing personalised FM services that meet your specific needs.

Job Description

We're looking for a proactive and commercially minded Contract Manager to take ownership of a prestigious static building services maintenance contract in the city centre, ensuring exceptional service delivery, strong client relationships and commercial success.

This is an excellent opportunity for an experienced building services professional looking to progress their career within a supportive and growing business. You'll work closely alongside an experienced team, gaining valuable insight into our systems, clients and ways of working.

You'll lead a dedicated on-site team of Engineers, an Engineering Supervisor and a Site Administrator, act as the primary contact for clients and play a key role in maintaining high service standards across the contract while driving performance and profitability.

Reporting to the Senior Contract Manager and Regional Director, you'll have the autonomy to manage the contract while being supported by an experienced leadership team.

Key Responsibilities

Contract & Client Management

• Act as the primary point of contact for the client.
• Manage contract performance, profitability, KPIs and SLAs.
• Identify and manage contract variations and additional works opportunities.
• Support credit control and financial management activities.
• Manage CAFM systems and ensure contractual compliance.
• Work closely with Sales, Mobilisation and Helpdesk teams to support service delivery.

Team Leadership

• Lead, motivate and develop a dedicated on-site team.
• Monitor team and contractor performance.
• Conduct site audits and performance reviews.
• Manage holidays, workload distribution and resource planning.
• Support recruitment activities and liaise with HR on people matters.
• Promote a positive team culture and high-performance environment.

Compliance & Performance

• Ensure compliance with all company procedures, contract requirements and health & safety regulations.
• Provide technical support and guidance to the on-site engineering team where required.
• Drive continuous improvement and maintain high standards of service delivery across the contract.

Essential Skills & Qualifications

• Proven experience managing building services maintenance contracts.
• Mechanical and/or electrical building services background.
• Experience leading and developing engineering teams.
• Strong client relationship and stakeholder management skills.
• Commercial awareness and understanding of contract P&L performance.
• Full UK Driving Licence.
• Sound technical knowledge of building services and M&E maintenance.
• Strong leadership and people management skills.
• Excellent communication and organisational abilities.
• Client-focused with a proactive, solution-oriented approach.
• Competent user of Microsoft Office and CAFM systems.
• Good understanding of health & safety legislation and best practice.

What We Offer

• Annual Leave: 25 days + Bank Holidays
• Eligible roles benefit from a bonus scheme and car allowance
• Enhanced Family-Friendly Benefits
• Fertility Treatment Leave
• Pension scheme with Scottish Widows
• Salary Sacrifice Car Scheme
• Death in Service Cover
• Employee Referral Scheme
• Employee & Family 360 Wellbeing Support
• Employee of the Month Recognition Scheme
• Career development and internal mobility across the Mecsia Group

Need more info?

Sandra will answer your questions.

07890 258649

[e-mail]