Contract Manager - Logistics & Customer Success

GXO Logistics, Inc.; Rotherham; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Company pension

Private medical & dental insurance

Life assurance

Employee assistance programme

MyBenefits platform

Job summary

GXO Logistics, Inc. in Rotherham is seeking a commercially minded Contract Manager to lead multi-customer operations and ensure contractual performance, customer satisfaction, and value delivery.

You will act as the primary link between customers and operations, manage contracts, lead performance reviews, and drive continuous improvement with cross-functional teams while sustaining service excellence in a fast-paced distribution environment.

Qualifications

• Proven experience managing customer relationships, contracts, or operational performance within a complex logistics, warehousing, or supply chain environment.
• Strong leadership and stakeholder management skills with the ability to influence customers, colleagues and cross-functional teams.
• Experience managing performance against SLAs, KPIs and contractual obligations, with focus on service excellence and customer satisfaction.

Responsibilities

• Act as the primary customer contact, managing contractual relationships and ensuring all SLAs and KPIs are achieved.
• Lead customer reporting including monthly/quarterly reviews and performance analysis.
• Collaborate with Operations, Finance, HR and Health & Safety to drive operational excellence and contractual compliance.
• Conduct annual contract and rate reviews to ensure commercially beneficial outcomes.
• Identify and mitigate contractual and operational risks to maintain exceptional service throughout the contract lifecycle.

Skills

Customer relationships

Performance management

Leadership

Stakeholder management

Contract performance

Tools

SAP

DLX

Duty Manager

Job description

GXO Logistics, Inc. in Rotherham is seeking a commercially minded Contract Manager to lead multi-customer operations and ensure contractual performance, customer satisfaction, and value delivery.

You will act as the primary link between customers and operations, manage contracts, lead performance reviews, and drive continuous improvement with cross-functional teams while sustaining service excellence in a fast-paced distribution environment.