Contract Manager

Executive Network Group; West Midlands; On-site; GBP 60,000 - 65,000; Full time

Job summary

Executive Network Group is partnering with a global logistics business to appoint a Contract Manager to lead a high-profile customer account in the Midlands, with an immediate start.

This is not a contract administration role; you will be the senior commercial and operational interface between the customer and the site, owning the contract, challenging performance, managing stakeholder relationships and driving value during a busy peak period.

Qualifications

• Experience managing complex customer relationships in logistics/supply chain/3PL or similar operational environment.

Responsibilities

• Acting as the key point of contact for the customer on contractual and operational matters
• Ensuring the contract is understood, managed and delivered effectively
• Managing challenging internal and external stakeholder relationships
• Monitoring performance, KPIs, SLAs and commercial commitments
• Identifying contractual, operational and commercial risks
• Leading conversations around service performance, change and improvement
• Using data and analysis to understand what is really happening across the operation
• Working closely with Operations, KAM, Commercial and senior leadership to drive resolution

Skills

Contract management

Stakeholder management

Analytical skills

Commercial acumen

Client-facing experience

Job description

Contract Manager | £60,000–£65,000 | Midlands | Immediate Start

I’m working with a global logistics business that is looking for an experienced Contract Manager to step into a high-profile customer account at a critical point in its growth.

This is not a contract administration role.

You’ll be the senior commercial and operational interface between the customer and the site, taking ownership of the contract, challenging performance, managing difficult conversations and making sure both sides are delivering what has been agreed.

The account is complex, high value and commercially important, with a demanding customer and a significant peak period approaching. You’ll need to be comfortable walking into an environment where there are competing priorities, strong personalities and plenty to get your teeth into.

The role will involve:

• Acting as the key point of contact for the customer on contractual and operational matters
• Ensuring the contract is understood, managed and delivered effectively
• Managing challenging internal and external stakeholder relationships
• Monitoring performance, KPIs, SLAs and commercial commitments
• Identifying contractual, operational and commercial risks
• Leading conversations around service performance, change and improvement
• Using data and analysis to understand what is really happening across the operation
• Working closely with Operations, KAM, Commercial and senior leadership to drive resolution

We’re looking for someone who has managed complex customer relationships within a logistics, supply chain, 3PL, outsourcing or similarly operational environment.

You could come from a traditional Contract Management background, but we're equally interested in strong Operations Managers who have substantial client-facing responsibility and a good understanding of the commercial side of their operation.

What matters most is that you can operate confidently with customers, understand the detail behind a contract, analyse performance, challenge constructively and bring structure to a complex situation.

This is initially a 6-month FTC, with a genuine opportunity for the role to become permanent.