Strategic Contract and Performance Manager - Logistics

GXO Logistics, Inc.; Hellaby; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Company pension

Private medical & dental insurance

24/7 online GP service

Life assurance

Employee assistance programme

MyBenefits platform discounts

Cycle to work scheme

Job summary

GXO Logistics, Inc. in the United Kingdom (Rotherham) is seeking a Contract Manager to serve as the primary link between customers and operations.

The role focuses on managing contractual performance, customer relationships, and continuous improvement across a fast-paced distribution environment. You will report to the General Manager and collaborate with cross-functional teams to deliver service excellence, commercial success, and value-driven results throughout the contract lifecycle.

Qualifications

• Proven experience managing customer relationships, contracts, or operational performance within a complex logistics, warehousing, or supply chain environment.
• Strong leadership and stakeholder management skills, with experience influencing customers, colleagues, and cross-functional teams.
• Experience managing performance against SLAs, KPIs, and contractual obligations, with focus on service excellence and customer satisfaction.
• Strong commercial, analytical, and problem-solving skills, with experience using WMS platforms such as SAP, DLX, Duty Manager, or similar systems.
• Contract Management certification or willingness to work towards a professional qualification alongside experience within regulated or compliance-focused environments.

Responsibilities

• Act as the primary customer contact, managing contractual relationships and ensuring all service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved.
• Lead customer reporting requirements, including monthly and quarterly business reviews, stock integrity reporting, and performance analysis
• Collaborate closely with Operations, Finance, HR, and Health & Safety teams to drive operational excellence, contractual compliance, and continuous improvement initiatives
• Conduct annual contract and rate reviews, ensuring commercially beneficial outcomes while maintaining strong customer partnerships
• Identify, manage, and mitigate contractual and operational risks, resolving issues proactively and ensuring customers receive exceptional service throughout the contract lifecycle

Skills

Customer relationship management

Contract management

Leadership

Stakeholder management

Performance management

Analytical thinking

Problem-solving

Tools

SAP

DLX

Duty Manager

Job description

GXO Logistics, Inc. in the United Kingdom (Rotherham) is seeking a Contract Manager to serve as the primary link between customers and operations.

The role focuses on managing contractual performance, customer relationships, and continuous improvement across a fast-paced distribution environment. You will report to the General Manager and collaborate with cross-functional teams to deliver service excellence, commercial success, and value-driven results throughout the contract lifecycle.