Contract Manager

GXO Logistics, Inc.; Rotherham; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Company pension

Private medical & dental insurance

Life assurance

Employee assistance programme

MyBenefits platform

Job summary

GXO Logistics, Inc. in Rotherham is seeking a commercially minded Contract Manager to lead multi-customer operations and ensure contractual performance, customer satisfaction, and value delivery.

You will act as the primary link between customers and operations, manage contracts, lead performance reviews, and drive continuous improvement with cross-functional teams while sustaining service excellence in a fast-paced distribution environment.

Qualifications

• Proven experience managing customer relationships, contracts, or operational performance within a complex logistics, warehousing, or supply chain environment.
• Strong leadership and stakeholder management skills with the ability to influence customers, colleagues and cross-functional teams.
• Experience managing performance against SLAs, KPIs and contractual obligations, with focus on service excellence and customer satisfaction.

Responsibilities

• Act as the primary customer contact, managing contractual relationships and ensuring all SLAs and KPIs are achieved.
• Lead customer reporting including monthly/quarterly reviews and performance analysis.
• Collaborate with Operations, Finance, HR and Health & Safety to drive operational excellence and contractual compliance.
• Conduct annual contract and rate reviews to ensure commercially beneficial outcomes.
• Identify and mitigate contractual and operational risks to maintain exceptional service throughout the contract lifecycle.

Skills

Customer relationships

Performance management

Leadership

Stakeholder management

Contract performance

Tools

SAP

DLX

Duty Manager

Job description

Are you a customer-focused logistics leader who thrives on building strong partnerships and delivering operational excellence? Can you confidently manage commercial relationships, performance metrics, and contractual commitments while driving continuous improvement? Do you have the leadership skills to influence stakeholders, inspire teams, and ensure exceptional service delivery across a fast-paced distribution environment?

Here at GXO, we’re seeking an ambitious and commercially minded Contract Manager to join our multi-customer operation in Rotherham. This is a fantastic opportunity to play a key role within a growing business, acting as the primary link between our customers and operations teams while ensuring contractual performance, customer satisfaction, and commercial success.

Working closely with the General Manager, customers, and cross-functional teams, you’ll be responsible for managing contract performance, customer relationships, service delivery, and continuous improvement initiatives that drive value for the GXO and our customers.

This is a full time, permanent position. You will work Monday to Friday, 08:00 till 16:00 or 09:00 till 17:00.

Pay, benefits and more:

We’re looking to offer a salary of up to £50,000 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you’ll do on a typical day:

• Act as the primary customer contact, managing contractual relationships and ensuring all service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved.
• Lead customer reporting requirements, including monthly and quarterly business reviews, stock integrity reporting, and performance analysis
• Collaborate closely with Operations, Finance, HR, and Health & Safety teams to drive operational excellence, contractual compliance, and continuous improvement initiatives
• Conduct annual contract and rate reviews, ensuring commercially beneficial outcomes while maintaining strong customer partnerships
• Identify, manage, and mitigate contractual and operational risks, resolving issues proactively and ensuring customers receive exceptional service throughout the contract lifecycle

What you need to succeed at GXO:

• Proven experience managing customer relationships, contracts, or operational performance within a complex logistics, warehousing, or supply chain environment
• Strong leadership and stakeholder management skills, with experience influencing customers, colleagues, and cross-functional teams
• Experience managing performance against SLAs, KPIs, and contractual obligations, with focus on service excellence and customer satisfaction
• Strong commercial, analytical, and problem-solving skills, with experience using WMS platforms such as SAP, DLX, Duty Manager, or similar systems
• Contract Management certification or willingness to work towards a professional qualification alongside experience within regulated or compliance-focused environments

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.