Senior Contract & Performance Lead – Logistics

Executive Network Group; West Midlands; Sur place; GBP 60 000 - 65 000; Plein temps

Résumé du poste

Executive Network Group is partnering with a global logistics business to appoint a Contract Manager to lead a high-profile customer account in the Midlands, with an immediate start.

This is not a contract administration role; you will be the senior commercial and operational interface between the customer and the site, owning the contract, challenging performance, managing stakeholder relationships and driving value during a busy peak period.

Qualifications

• Experience managing complex customer relationships in logistics/supply chain/3PL or similar operational environment.

Responsabilités

• Acting as the key point of contact for the customer on contractual and operational matters
• Ensuring the contract is understood, managed and delivered effectively
• Managing challenging internal and external stakeholder relationships
• Monitoring performance, KPIs, SLAs and commercial commitments
• Identifying contractual, operational and commercial risks
• Leading conversations around service performance, change and improvement
• Using data and analysis to understand what is really happening across the operation
• Working closely with Operations, KAM, Commercial and senior leadership to drive resolution

Connaissances

Contract management

Stakeholder management

Analytical skills

Commercial acumen

Client-facing experience

Description du poste

Executive Network Group is partnering with a global logistics business to appoint a Contract Manager to lead a high-profile customer account in the Midlands, with an immediate start.

This is not a contract administration role; you will be the senior commercial and operational interface between the customer and the site, owning the contract, challenging performance, managing stakeholder relationships and driving value during a busy peak period.