Customer-Centric Contract & Performance Manager - Logistics

GXO Logistics, Inc; South Yorkshire; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Pension scheme

Private medical

Dental insurance

Life assurance

Employee assistance programme

MyBenefits discounts

Cycle to work

Cashback and saving schemes

Job summary

GXO Logistics, Inc. in Rotherham seeks a commercially minded Contract Manager to lead contractual performance and customer relationships in a multi-customer operation.

You will act as the main liaison between customers and operations, driving service delivery and continuous improvement while managing SLAs and KPIs. You will work with cross-functional teams to review contracts, optimize rates, and mitigate risks, ensuring value delivery for GXO and its customers.

Qualifications

• Proven experience managing customer relationships, contracts or performance in logistics.
• Strong leadership and stakeholder management across cross-functional teams.
• Experience delivering service levels and KPI targets.
• Commercial, analytical and problem-solving skills; familiarity with WMS systems such as SAP, DLX or Duty Manager.

Responsibilities

• Act as the primary customer contact, managing contractual relationships and ensuring SLAs and KPIs are met.
• Lead customer reporting requirements, including monthly/quarterly business reviews and performance analysis.
• Collaborate with Operations, Finance, HR and Health & Safety to drive excellence and compliance.
• Conduct annual contract and rate reviews for commercially beneficial outcomes.
• Identify and mitigate contractual and operational risks to ensure exceptional service.

Skills

Customer relationships

Contract management

Stakeholder management

Leadership

Analytical thinking

Problem solving

Education

Contract Management certification

Tools

SAP

DLX

Duty Manager

Job description

GXO Logistics, Inc. in Rotherham seeks a commercially minded Contract Manager to lead contractual performance and customer relationships in a multi-customer operation.

You will act as the main liaison between customers and operations, driving service delivery and continuous improvement while managing SLAs and KPIs. You will work with cross-functional teams to review contracts, optimize rates, and mitigate risks, ensuring value delivery for GXO and its customers.