Contract Manager – Building Services & Maintenance (High-End Residential)

PRS LTD; City Of London; Hybrid; GBP 70,000 - 80,000; Full time

Job summary

A prestigious facilities management firm in London is seeking a Contract Manager to oversee maintenance and projects in high-end residential properties. The role involves managing significant budgets and ensuring client satisfaction while maintaining exceptional service standards. Ideal candidates have a strong background in facilities engineering and experience with luxury properties. The position offers competitive salary and comprehensive benefits, including a company car and private medical cover.

Benefits

Company Car

Pension Scheme

Private Medical Cover

Flexible working

Qualifications

• Strong background in facilities engineering and maintenance.
• Experience with luxury residential properties.
• Proven track record in managing contracts and budgets.

Responsibilities

• Oversee delivery of maintenance and projects in high-end residences.
• Manage budgets exceeding £1M and ensure project quality.
• Act as the main point of contact for clients.

Skills

Facilities engineering

Property maintenance

Building services

Client communication

Health & safety compliance

Education

Technical qualification (electrical/mechanical)

Job description

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Overview

Contract Manager – Building Services & Maintenance (High-End Residential)

Location: Flexible – Western Home Counties, London

Salary: £70,000 – £80,000 (Negotiable, DOE)

Benefits: Company Car, Pension Scheme, Private Medical Cover, and more/more!

About the Company

Our client is a highly regarded, privately owned specialist SME Facilities & Engineering provider, known for delivering exceptional building services to a discerning clientele across high-profile residential and commercial properties. With a prestigious portfolio that includes some of the UK’s most exclusive private estates and residences, the company combines technical excellence with a personal, client-first approach.

They foster a collaborative and high-performance culture where technical expertise, service delivery, and professionalism are paramount. As part of ongoing growth and succession planning, they are seeking a dynamic and forward-thinking Contract Manager to take the lead on a diverse maintenance and projects portfolio.

Role Overview

As Contract Manager, you will oversee the delivery of hard and soft services across a portfolio of high-end residential properties, managing a £1M+ annual maintenance budget and an additional £500K+ in project works. You will be responsible for both strategic planning and hands-on operational management, working closely with clients, subcontractors, engineers, and internal stakeholders to deliver best-in-class service.

This role also forms part of a succession pathway to senior leadership, with the potential to step into wider operational responsibilities in the future.

Key Responsibilities

• Maintenance & Project Oversight
  • Lead the delivery of hard services, including HVAC, electrical, plumbing, and fabric maintenance, build and refurbishment across a high-value residential portfolio.
  • Schedule and manage engineer workloads to optimise the delivery of PPM and reactive maintenance.
  • Ensure projects are delivered on time, within budget, and in line with agreed quality standards.
• Client & Stakeholder Management
  • Act as the main point of contact for clients, ensuring clear, responsive communication and high levels of satisfaction.
  • Conduct regular client meetings to review performance, resolve issues, and identify opportunities for enhancement.
• Subcontractor & Supplier Coordination
  • Manage the procurement, onboarding, and performance of subcontractors, ensuring compliance with SLAs and quality standards.
  • Negotiate and monitor contracts, ensuring consistent value and service delivery.
• Quotations & Financial Control
  • Prepare and present accurate, detailed quotations for additional works and small projects.
  • Ensure all pricing is competitive, transparent, and aligned with business objectives.
• Leadership & Team Development
  • Provide day-to-day leadership and support to engineering teams, acting as a hands-on leader during technical challenges.
  • Manage recruitment, training, performance reviews, and ongoing team development to maintain a skilled, motivated workforce.
  • Foster a culture of continuous improvement, innovation, and accountability.
• Compliance & Risk Management
  • Ensure full compliance with health & safety legislation, conducting regular audits and risk assessments.
  • Promote a safe working environment across all sites and teams.
• Business Growth & Service Expansion
  • Identify and pursue opportunities for service development, account expansion, or process optimisation.
  • Work with senior leadership to align contract delivery with strategic business goals.

Candidate Profile – Skills & Experience

Essential

• Strong background in facilities engineering, property maintenance, and building services (including HVAC, M&E systems, fabric maintenance).
• Experience managing high-end luxury residential and commercial properties, preferably for high-net-worth or VIP clientele.
• Proven track record of contract, budget, and team management in a fast-paced, service-driven environment.
• Exceptional client-facing and communication skills, with the ability to engage at all levels.
• Knowledge of health & safety regulations and practical experience enforcing compliance on site.
• Technically qualified (e.g., electrical/mechanical/facilities management background).
• Comfortable managing both planned maintenance and reactive works, as well as small projects.

Desirable

• A proactive, “can-do” attitude and hands-on leadership style.
• Demonstrated experience managing mixed-use or diverse property portfolios across commercial and residential sectors.
• Commercial acumen and the ability to prepare accurate, client-friendly quotes.
• Experience dealing with confidential or security-sensitive properties or clients.

Why This Role?

• Join a prestige-focused company with a carefully selected portfolio of iconic and exclusive properties.
• Work with a leadership team that values technical integrity, client care, and career development.
• Enjoy flexible working, autonomy in your role, and succession potential to senior operations leadership.
• Competitive salary with comprehensive benefits including company car, pension, private medical, and more.

Mark Evans

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