Contract Manager

Anchor Group Services; Leicester; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Car allowance

Company car

Anchor Academy access

Pension plan

Cycle to Work

Laptop & phone

Wellbeing and EAP

Job summary

Anchor Group Services in the United Kingdom seeks a Contracts Manager to oversee security services across multiple sites. You will lead Site Managers and frontline teams, ensuring contractual delivery, KPI achievement and strong client relationships.

The role requires a full UK driving licence, flexibility to travel nationally, and a focus on operational excellence with governance on GDPR and safety standards.

Qualifications

• Experience in logistics, warehousing, distribution or industrial environments.
• Strong leadership and remote team management skills.
• Excellent client relationship management and stakeholder engagement.

Responsibilities

• Provide operational leadership across a portfolio of customer sites.
• Ensure all security services are delivered in line with contractual requirements, SLAs and client expectations.
• Manage and support Site Managers, Security Supervisors and onsite security officers.
• Conduct site inspections, audits and quality assurance visits for compliance and service excellence.
• Build relationships with client stakeholders and drive continuous improvement.

Skills

Leadership

Stakeholder engagement

Contract management

Budget management

Logistics & distribution

Team leadership

KPIs & SLAs

MS 365 (Outlook, Word, Excel)

Tools

Timegate

Partner System

Microsoft 365

Job description

Leicester, United Kingdom | Posted on 14/08/2026

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Job Role: Contracts Manager

Working Hours: 40 hours per week, Mondayto Friday - flexible to meet the needs of the business

Salary: £32,000-£35,000 per annum + carallowance/company car

Location: Hybrid/Field-Based - with regular travel to customer sites acrossthe UK and attendance at meetings at our Chester Head Office.

Reporting to: Operations Director

Overview

A n excitingopportunity has arisen to join Anchor Group Services as a Contracts Manager,overseeing the delivery of security services across a portfolio of customersites.

This is a fantastic opportunityto join a growing organisation where you will play a key role in ensuringoperational excellence, client satisfaction, compliance, and commercialperformance across a diverse national portfolio.

You will be responsible forleading Site Managers, Security Supervisors, and frontline security teams,ensuring all sites consistently deliver against contractual requirements, KeyPerformance Indicators (KPIs), and customer expectations. Reporting to theOperations Director, you will act as the primary operational contact for keyclients, developing strong stakeholder relationships and driving continuousimprovement across the portfolio.

The successful candidate will bea highly organised operational leader with experience managing multi-sitesecurity contracts and a strong understanding of logistics, warehousing,distribution, and commercial environments.

A full UK driving licence andwillingness to travel nationally is essential.

Main Responsibilities

• Provide operational leadershipacross a portfolio of customer sites.
  
• Ensure all security services aredelivered in line with contractual requirements, Service Level Agreements(SLAs), and client expectations.
  
• Manage and support SiteManagers, Security Supervisors and onsite security officers across multiplelocations.
  
• Conduct regular siteinspections, audits, and quality assurance visits to ensure compliance andservice excellence.
  
• Build and maintain strongrelationships with key client stakeholders, acting as the primary escalationpoint for operational matters.
  
• Lead KPI review meetings andprovide detailed management information and performance reports.
  
• Ensure full compliance with SIArequirements, company policies, assignment instructions, GDPR, and Health &Safety legislation.
  
• Investigate incidents, securitybreaches, complaints, and operational challenges, implementing correctiveactions where required.
  
• Support business continuityplanning and ensure sites remain resilient to operational disruptions.
  
• Manage labour deployment,workforce planning, recruitment requirements, and absence management across theportfolio.
  
• Conduct performance reviews,welfare meetings, investigations, and disciplinary processes in partnershipwith HR.
  
• Monitor contract performance,budgets, and labour costs to ensure efficient and commercially viable servicedelivery.
  
• Identify opportunities forcontinuous improvement, innovation, and added value for clients.
  
• Support contract mobilisation,variation requests, and business growth opportunities where required.
  
• Maintain accurate operational records, audittrails, risk assessments, and compliance documentation.
  

Requirements

• Experience within logistics, warehousing, distribution, orindustrial environments is desirable.
  
• Strong leadership skills with the ability to motivate,develop, and manage remote teams.
  
• Excellent client relationship management and stakeholderengagement experience.
  
• Strong commercial awareness with experience managing staffingbudgets and contract performance.
  
• Excellent communication, organisational, and problem-solvingskills.
  
• Experience managing service delivery against KPIs andcontractual requirements.
  
• Good understanding of SIA regulations, Health & Safetylegislation, risk management, and security compliance standards.
  
• Experience conducting audits, investigations, and operationalreviews.
  
• Proficiency in Microsoft 365 applications including Outlook,Word, Excel, and PowerPoint.
  
• Experience using workforce management systems such asTimegate, Partner System, or similar platforms.
  
• Full UK driving licence and willingness to travel regularly tocustomer sites across the UK.
  
• Full 5-year checkable employment history.
  
• Right to work in the UK.
  
• Laptop and mobile phone
  
• Access to a range of nationally recognised courses via theAnchor Academy
  
• Auto Enrolment Pension
  
• Stream - access to pay as you earn it
  
• Cycle to Work Scheme Available
  
• Free Employee Assistance Programme 24/7 including access tocounselling
  
• Hospital Saturday Fund
  
• Reward and Recognition awards
  
• Career development opportunities within a growing nationalbusiness
  

What's Next?

Other companies may call this role: SecurityContracts Manager, Regional Operations Manager, Account Manager, SecurityOperations Manager, Service Delivery Manager, Area Manager, Security AccountManager, Portfolio Manager, Regional Security Manager, Client Services Manager,Security Contract Operations Manager, Distribution Security Manager.

Within commuting distance of: Northampton,Milton Keynes, Rugby, Coventry, Leicester, Birmingham, Tamworth, Daventry,Peterborough, Derby, Nottingham, Doncaster, Sheffield, Warrington, Manchester,Stoke-on-Trent and surrounding areas.

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.