Security Supervisor

Anchor Group Services Ltd; Manchester; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Uniform provided

Employee Assistance Programme 24/7

Cycle to Work Scheme

Pension scheme

Job summary

Anchor Group Services is recruiting a Security Supervisor for Trafford Palazzo in Manchester. The role covers a 4 on 4 off pattern, average 42 hours per week, with 06:00–18:00 shifts from Monday to Friday.

You will oversee the on-site security team, ensure safety, customer service, and compliance, and report to the Contract Manager. Avalid SIA Door Supervisor licence is essential; CCTV knowledge or licence is desirable.

Qualifications

• Essential: Full 5-year checkable employment history.
• Essential: Valid frontline SIA Door Supervisor Licence.
• Desirable: CCTV experience or a CCTV Licence.
• Preferred: Full UK driving licence.
• Previous supervisory experience within the security industry.

Responsibilities

• Supervise and support the on-site security team and ensure duties are carried out to site Instructions and procedures.
• Act as the primary contact between management, client and Anchor Group Services.
• Monitor performance, attendance, compliance and service delivery.
• Lead and coordinate responses to incidents, emergencies and evacuations.
• Ensure GDPR-compliant CCTV operations and accurate reporting.

Skills

SIA Door Supervisor Licence

Team leadership

Customer service

Incident management

Job description

Manchester, United Kingdom | Posted on 05/08/2026

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Apply now to join Team Anchor and take the next step in your career.

Job Description

Job Role: Security Supervisor

Working Hours: 4 on 4 off shift pattern -average 42 hours per week

• Mondayto Friday: 06:00-18:00
  

Pay: £14.05 per hour

Reporting to: Contract Manager

Overview

An exciting opportunity has arisen at Anchor Group Servicesfor an experienced Security Supervisor to join our established security team atTrafford Palazzo.

This is a leadership focused role within a high profile retailand leisure destination, responsible for the day-to-day supervision,management, and performance of the on-site security team. As SecuritySupervisor, you will ensure all security operations are delivered to thehighest standards of professionalism, compliance, safety, and customer service.

The successful candidate will act as the primary on site pointof contact for both the client and security team, supporting officerdevelopment, maintaining operational standards, and ensuring a safe, secure,and welcoming environment for customers, visitors, tenants, contractors, andstaff.

You will play a key role in maintaining service excellence,driving team performance, overseeing compliance requirements, and respondingeffectively to incidents and emergencies. Strong leadership, communication, anddecision making skills are essential.

A valid SIA Door Supervisor licence is essential, and CCTVexperience or a CCTV licence is desirable.

Duties include:

• Supervise and support the on-site security team, ensuring allpersonnel perform their duties effectively and in accordance with siteAssignment Instructions (AIs) and company procedures
  
• Act as the primary point of contact between management, theclient, and Anchor Group Services
  
• Monitor officer performance, attendance, compliance standards,and overall service delivery
  
• Carry out return-to-work interviews and support employeewelfare processes in line with company procedures
  
• Conduct welfare visits and welfare meetings where required,ensuring officers receive appropriate support and guidance
  
• Complete management reports, incident reports, investigationreports, and other site documentation to a high standard
  
• Protect the client's property, people, and assets through theeffective delivery of security services and compliance with all site procedures
  
• Minimise loss, damage, and risk by identifying irregularities,addressing breaches of policy, and taking appropriate action
  
• Lead and coordinate responses to incidents, emergencies,evacuations, alarms, and business continuity events
  
• Ensure all escalation procedures are followed in accordancewith company and client requirements
  
• Support Control Room and CCTV operations, ensuring GDPRcompliance and the accurate maintenance of records and documentation
  
• Oversee key management, equipment control, and site securitysystems
  
• Ensure health and safety inspections, patrols, and compliancechecks are completed and recorded accurately
  
• Identify, investigate, and report incidents, accidents,damage, defects, near misses, and security breaches promptly
  
• Handle customer queries, complaints, and challengingsituations professionally, ensuring appropriate escalation where necessary
  
• Work closely with the Contract Manager to maintain serviceexcellence, drive continuous improvement, and build strong client relationships
  
• Promote a safe, secure, professional, and welcomingenvironment at all times
  

Requirements

• Essential: Full 5-year checkable employment history
• Essential: Valid frontline SIA Door Supervisor Licence
  
• Desirable: CCTV experience or a valid CCTV Licence
  
• Preferred: Full UK driving licence
  
• Previous supervisory experience within the security industry
  
• Strong leadership skills with the ability to motivate,support, and manage a team
  
• Excellent customer service skills and confidence to manageconflict professionally
  
• Excellent written and verbal communication skills
  
• Competent IT skills and experience completing reports andmaintaining records
  
• Ability to investigate incidents and produce detailed writtenreports
  
• Good understanding of health and safety procedures andemergency response protocols
  
• Flexible and adaptable approach to operational requirements
  
• Smart, professional appearance and manner
  
• Reliable, punctual, and highly organised
  
• High levels of enthusiasmwith the ability to work effectively in a fast-paced environment
  
• Access to a range of nationally recognised courses to helpfurther your career via the Anchor Academy
  
• Access to SIA and First Aid training at discounted rates, withfinancial support available
  
• Auto Enrolment Pension (if earnings reach the minimumrequirement for auto-enrolment)
  
• Stream - access to pay as you earn it
  
• Cycle to Work Scheme available
  
• Full uniform provided
  
• Free Employee Assistance Programme 24/7, including access tocounselling
  
• Hospital Saturday Fund
  
• Reward and Recognition Awards
  
• Career progression opportunities within a growing nationalsecurity company
  

What's Next?

If you would like to be considered for this position, APPLYNOW and we will be in touch.

Other companies may call this role: SecurityTeam Manager, Security Team Supervisor, Security Operations Supervisor, SIASupervisor, Site Supervisor, Contract Supervisor, Security Team Leader,Security Duty Manager, Retail Security Supervisor, Shopping Centre SecuritySupervisor.

Within commuting distanceof: Altrincham, Sale,Stretford, Salford, Urmston, Eccles, Monton, Worsley, Swinton, Walkden,Prestwich, Whitefield, Radcliffe, Bury, Bolton, Farnworth, Little Lever,Horwich, Leigh, Atherton, Tyldesley, Stockport, Cheadle, Gatley, Heald Green,Wilmslow, Hazel Grove, Bramhall, Marple, Hyde, Denton, Droylsden,Ashton-under-Lyne, Stalybridge, Mossley and Rochdale.

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.