Contract Manager

Anchor Group Services; Leicester Forest East; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Company car or car allowance

Laptop and mobile phone

25 days holiday per annum plus 8 bank/

Anchor Academy courses

Auto Enrolment Pension

Cycle to Work Scheme

Employee Assistance Programme 24/7

Hospital Saturday Fund

Reward and Recognition awards

Career development opportunities

Job summary

Anchor Group Services in the UK seeks a Contracts Manager to oversee security services across a portfolio of customer sites. You will lead Site Managers, Security Supervisors and frontline teams, ensuring delivery against contractual requirements, KPIs and client expectations.

Reporting to the Operations Director, you will build relationships with key clients and drive continuous improvement. You will be an organised operational leader with experience across logistics, warehousing, distribution,

Qualifications

• Proven experience managing large, multi-site security contracts.
• Strong leadership to motivate remote teams across locations.
• Excellent client relationship management and stakeholder engagement.
• Commercially aware with experience managing staffing budgets and contract performance.
• Excellent communication, organisational and problem-solving skills.
• Experience delivering service against KPIs and contractual requirements.
• Good understanding of SIA regulations, health & safety and risk management.
• Experience conducting audits and operational reviews.
• Proficiency in MS 365 (Outlook, Word, Excel, PowerPoint).
• Experience using workforce management systems such as Timegate/Partner System.
• Full UK driving licence; willingness to travel UK-wide.
• Right to work in the UK.

Responsibilities

• Provide operational leadership across a portfolio of customer sites.
• Ensure services are delivered in line with SLAs and client expectations.
• Manage and support Site Managers, Supervisors and on-site staff across locations.
• Conduct site inspections, audits and quality assurance visits.
• Build strong client relationships and act as escalation point for operational matters.
• Lead KPI review meetings and provide management information and reports.
• Ensure compliance with SIA requirements, GDPR and health & safety legislation.
• Investigate incidents and implement corrective actions.
• Support business continuity and travel across the UK.

Skills

Leadership

Client relationships

Commercial awareness

Communication

Organisation

Problem solving

KPI management

SIA regulations

Audits

MS 365

Workforce management systems

Timegate

Partner System

Tools

Timegate

Partner System

Microsoft 365

Job description

Job Role: Contracts Manager

Working Hours: 40 hours per week, Monday to Friday - flexible to meet the needs of the business

Salary: £32,000-£35,000 per annum + car allowance/company car

Location: Hybrid/Field-Based - with regular travel to customer sites across the UK and attendance at meetings at our Chester Head Office.

Reporting to: Operations Manager

Overview

An exciting opportunity has arisen to join Anchor Group Services as a Contracts Manager, overseeing the delivery of security services across a portfolio of customer sites.

This is a fantastic opportunity to join a growing organisation where you will play a key role in ensuring operational excellence, client satisfaction, compliance, and commercial performance across a diverse national portfolio.

You will be responsible for leading Site Managers, Security Supervisors, and frontline security teams, ensuring all sites consistently deliver against contractual requirements, Key Performance Indicators (KPIs), and customer expectations. Reporting to the Operations Director, you will act as the primary operational contact for key clients, developing strong stakeholder relationships and driving continuous improvement across the portfolio.

The successful candidate will be a highly organised operational leader with experience managing multi-site security contracts and a strong understanding of logistics, warehousing, distribution, and commercial environments.

A full UK driving licence and willingness to travel nationally is essential.

Main Responsibilities

• Provide operational leadership across a portfolio of customer sites.
• Ensure all security services are delivered in line with contractual requirements, Service Level Agreements (SLAs), and client expectations.
• Manage and support Site Managers, Security Supervisors and onsite security officers across multiple locations.
• Conduct regular site inspections, audits, and quality assurance visits to ensure compliance and service excellence.
• Build and maintain strong relationships with key client stakeholders, acting as the primary escalation point for operational matters.
• Lead KPI review meetings and provide detailed management information and performance reports.
• Ensure full compliance with SIA requirements, company policies, assignment instructions, GDPR, and Health & Safety legislation.
• Investigate incidents, security breaches, complaints, and operational challenges, implementing corrective actions where required.
• Support business continuity planning and ensure sites remain resilient to operational disruptions.
• Manage labour deployment, workforce planning, recruitment requirements, and absence management across the portfolio.
• Conduct performance reviews, welfare meetings, investigations, and disciplinary processes in partnership with HR.
• Monitor contract performance, budgets and labour costs to ensure efficient and commercially viable service delivery.
• Identify opportunities for continuous improvement, innovation, and added value for clients.
• Support contract mobilisation, variation requests and business growth opportunities where required.
• Maintain accurate operational records, audit trails, risk assessments and compliance documentation.

Requirements

• Proven experience managing large, multi-site security contracts.
• Experience within logistics, warehousing, distribution, or industrial environments is desirable.
• Strong leadership skills with the ability to motivate, develop, and manage remote teams.
• Excellent client relationship management and stakeholder engagement experience.
• Strong commercial awareness with experience managing staffing budgets and contract performance.
• Excellent communication, organisational, and problem-solving skills.
• Experience managing service delivery against KPIs and contractual requirements.
• Good understanding of SIA regulations, Health & Safety legislation, risk management and security compliance standards.
• Experience conducting audits, investigations and operational reviews.
• Proficiency in Microsoft 365 applications including Outlook, Word, Excel and PowerPoint.
• Experience using workforce management systems such as Timegate, Partner System or similar platforms.
• Full UK driving licence and willingness to travel regularly to customer sites across the UK.
• SIA Frontline Licence desirable but not essential.
• Full 5-year checkable employment history.
• Right to work in the UK.

Benefits

• Company car or car allowance
• Laptop and mobile phone
• 25 days holiday per annum plus 8 bank holidays
• Access to a range of nationally recognised courses via the Anchor Academy
• Auto Enrolment Pension
• Stream - access to pay as you earn it
• Cycle to Work Scheme Available
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards
• Career development opportunities within a growing national business

Within commuting distance of: Northampton, Milton Keynes, Rugby, Coventry, Leicester, Birmingham, Tamworth, Daventry, Peterborough, Derby, Nottingham, Doncaster, Sheffield, Warrington, Manchester, Stoke-on-Trent and surrounding areas.