Contract Manager

Build Recruitment Limited; Havant; Hybrid; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

25 days annual leave

Health & wellbeing

Training opportunities

Inclusive culture

Job summary

Build Recruitment Limited in Havant is seeking a Senior Supervisor to lead a team and ensure smooth service delivery for customers and residents. The role combines office-based oversight with home-working up to two days a week in a hybrid model.

You will coach staff, manage workloads, monitor KPIs and compliance, and collaborate across departments to drive improvements while maintaining high quality and safety standards.

Qualifications

• Proven experience in a supervisory or managerial role.
• Strong leadership and team-motivation abilities.
• Excellent organisational skills with ability to manage multiple priorities.
• Decision-making and problem-solving under pressure.
• Strong communication with colleagues, contractors and customers.
• Commitment to delivering high-quality services and customer satisfaction.

Responsibilities

• Lead, coach, and develop a team to deliver outstanding service.
• Oversee operational performance, meeting targets and compliance.
• Manage workloads and allocate resources to meet deadlines.
• Escalate complex issues and resolve them with empathy.
• Collaborate with departments to improve processes and share best practices.
• Monitor budgets and resources for cost-effective delivery.
• Ensure health, safety, and regulatory requirements are met.

Job description

Senior Supervisor – Havant (Hybrid: 3 Days Office / 2 Days Home)

As a Senior Supervisor, you’ll be at the heart of ensuring our services run smoothly, our teams feel supported, and our customers receive the exceptional experience they deserve. You’ll lead and inspire a team, oversee day-to-day operations, and ensure that projects and services are delivered to the highest standards — all while fostering a culture of collaboration, accountability, and care.

What You'll Do

• Lead, coach, and develop a team to deliver outstanding service to our customers and residents.
• Oversee operational performance, ensuring targets, KPIs, and compliance standards are met.
• Manage and prioritise workloads, allocating resources effectively to meet deadlines and service commitments.
• Act as the key point of escalation for complex issues, resolving them with empathy and efficiency.
• Collaborate with other departments to improve processes, share best practice, and drive continuous improvement.
• Monitor budgets and resources, ensuring cost-effective delivery without compromising quality.
• Ensure all work complies with health, safety, and regulatory requirements.

What You'll Bring

• Proven experience in a supervisory or managerial role, ideally within housing, property services, or a customer-focused environment.
• Strong leadership skills with the ability to motivate and inspire teams to achieve their best.
• Excellent organisational skills and the ability to manage multiple priorities.
• Confident decision-making and problem-solving abilities, even under pressure.
• Strong communication skills, with the ability to build positive relationships with colleagues, contractors, and customers.
• A commitment to delivering high-quality services and improving customer satisfaction.

Why You'll Love It Here

• Hybrid working – 3 days in our Havant office, 2 days from home for the perfect work-life balance.
• Competitive salary and generous pension scheme.
• 25 days annual leave plus bank holidays, with the option to buy extra leave.
• Health and wellbeing support, including an Employee Assistance Programme.
• Ongoing professional development opportunities, with access to training and qualifications.
• A supportive, inclusive culture where your voice is heard and your ideas matter.

We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.