Senior Service Operations Manager (Hybrid)

Build Recruitment Limited; Havant; Hybrid; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

25 days annual leave

Health & wellbeing

Training opportunities

Inclusive culture

Job summary

Build Recruitment Limited in Havant is seeking a Senior Supervisor to lead a team and ensure smooth service delivery for customers and residents. The role combines office-based oversight with home-working up to two days a week in a hybrid model.

You will coach staff, manage workloads, monitor KPIs and compliance, and collaborate across departments to drive improvements while maintaining high quality and safety standards.

Qualifications

• Proven experience in a supervisory or managerial role.
• Strong leadership and team-motivation abilities.
• Excellent organisational skills with ability to manage multiple priorities.
• Decision-making and problem-solving under pressure.
• Strong communication with colleagues, contractors and customers.
• Commitment to delivering high-quality services and customer satisfaction.

Responsibilities

• Lead, coach, and develop a team to deliver outstanding service.
• Oversee operational performance, meeting targets and compliance.
• Manage workloads and allocate resources to meet deadlines.
• Escalate complex issues and resolve them with empathy.
• Collaborate with departments to improve processes and share best practices.
• Monitor budgets and resources for cost-effective delivery.
• Ensure health, safety, and regulatory requirements are met.

Job description

Build Recruitment Limited in Havant is seeking a Senior Supervisor to lead a team and ensure smooth service delivery for customers and residents. The role combines office-based oversight with home-working up to two days a week in a hybrid model.

You will coach staff, manage workloads, monitor KPIs and compliance, and collaborate across departments to drive improvements while maintaining high quality and safety standards.