Contract Manager

Mears Group PLC; Evesham; On-site; GBP 44,000 - 49,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced Pension

Private medical care

Car Allowance

Mears Fun Day

Volunteering Leave

Mears Rewards

Family friendly policies

Job summary

Mears Group PLC in Evesham is seeking a Contract Manager to lead repairs and voids on a new social housing contract. You will drive end‑to‑end performance, safety, quality, and customer service for a diverse portfolio across the Midlands.

The role requires strong budget control, KPI reporting, and line management of supervisors, ensuring high‑quality outcomes and compliance with client requirements.

Qualifications

• Experience managing responsive repairs and/or voids contracts in social housing.
• Experience in budget management.
• Experience in performance reporting and KPI management.
• Experience in people management.
• Evidence of contract performance and operational efficiency.
• Knowledge of social housing repairs/voids maintenance.
• Full valid driving licence.

Responsibilities

• Management of all aspects of operational and commercial delivery for responsive repairs and voids, ensuring contract performance meets commitments and timelines.
• Ensure compliance with health & safety regulations, procedures, values, and QA accreditations.
• End‑to‑end management of responsive repairs, void properties, and high‑risk properties.
• Line management of supervisors, including performance reviews and briefings.
• Oversee KPIs, reporting, and service delivery standards across repairs/voids.
• Handle client queries and resident complaints throughout repairs/voids delivery.
• Support operatives and branch teams to achieve high‑quality repairs and voids outcomes.

Skills

Contract management

Budget management

KPI reporting

People management

Driving licence

Job description

Contract Manager (Repairs/Voids)

Annual salary: up to £48,526.00

Salary: £48,526.00 plus car allowance

Location: Evesham

Contract Start Date: July 2026

Contract Type: Full-time, Permanent

Join us on our new, exciting contract

Mears Group is preparing to mobilise a new long‑term social housing repairs and maintenance partnership across the wider Midlands region.

Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment.

Due to upcoming mobilisation activity, we are looking for experienced Service/Contract Managers across South Worcestershire, North Gloucestershire, and surrounding areas.

Role Responsibilities

• Management of all aspects of operational and commercial delivery for responsive repairs and voids programmes, ensuring overall contract performance aligns with contractual commitments and agreed company and client protocols, whilst delivering works within agreed response and turnaround times
• Ensure compliancy and adherence to health & safety regulations, Mears standard operating procedures, Mears values, and quality assurance accreditations. Demonstrate, maintain, and monitor the company’s commitment to best practice, legislation, codes of practice, and good working practices relevant to all work activities
• End‑to‑end management of responsive repairs, void properties, and high‑risk properties across a range of occupied and unoccupied homes
• Line management of supervisors, including performance reviews, one‑to‑ones, and daily briefings
• Oversight of KPIs, reporting, void turnaround performance, and service delivery standards across repairs and voids activities
• Handling client queries and managing resident complaints effectively throughout repairs and voids delivery
• Supporting and engaging operatives and branch teams to achieve high‑quality repairs and voids outcomes

Key Criteria

• Experience managing responsive repairs and/or voids contracts within the social housing sector
• Experience in budget management
• Experience in performance reporting and KPI management
• Experience in people management
• Ability to provide evidence of contract performance, service delivery, and operational efficiency
• Workable technical knowledge of social housing repairs, voids, and maintenance
• Full valid driving licence

Benefits

• 25 days annual leave plus bank holidays
• Enhanced Pension
• Private medical care
• Car Allowance
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
• Family friendly policies

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.