Contract Manager

Mears Group; Greater London; On-site; GBP 37,000 - 62,000; Full time

Benefits offered by this job

25 days annual leave

Annual Mears Fun Day

Volunteering Leave

Mears Rewards perks

Family friendly policies

Company van and fuel card

Job summary

Mears Group in London is seeking a Contract Manager to oversee the delivery of social housing contracts. You will manage performance, client relations and compliance to ensure outcomes meet contractual commitments.

Leading a team of four supervisors, coordinating repairs, KPI reporting and service standards, you will drive continuous improvement while supporting operatives and branch teams across occupied homes.

Qualifications

• Experience managing a contract in the social housing sector.
• Experience in responsive repairs.
• Budget management experience.
• Experience in performance reporting.
• People management experience.
• Technical knowledge of social housing repairs and maintenance.
• Full valid UK driving licence.

Responsibilities

• Manage all aspects of operational and commercial delivery, ensuring contract performance aligns with commitments and client protocols.
• Oversee works to programme timeframes and ensure compliance with health & safety, Mears SOPs and quality standards.
• Lead four supervisors with performance reviews, 1:1s and daily briefings; monitor KPIs and service delivery.
• Handle client queries and resident complaints effectively; support operatives and branch teams to achieve high-quality outcomes.

Skills

Contract management

Responsive repairs

Budget management

Performance reporting

People management

Technical housing repairs

UK driving license

Job description

Annual salary: up to £61,505.00 Contract Manager Location: Tower Hamlets Salary: £61,505 per annum Hours: 42.5 hours per week Fulltime - permanent Monday - Friday

A desire to make a positive difference wherever we operate has always been at the heart of our business. It was over 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company.

Role Criteria

• Management of all aspects of operational and commercial delivery, overall contract performance in line with contractual commitments and agreed company & client protocols.


• Managing works to programme time frames, producing project Ensure compliancy and adherence to health & safety regulations, Mears standard operating procedures Mears values and quality assurance accreditations.


• Demonstrate, maintain and monitor the company’s commitment to best practice with legislation, codes of practice & good working practices relevant to all work activities


• End-to-end management of Responsive repairs across a range of occupied homes


• Line management of four supervisors, including performance reviews, one-to-ones, and daily briefings


• Oversight of KPIs, reporting, and service delivery standards


• Handling client queries and managing resident complaints effectively


• Supporting and engaging operatives and branch teams to achieve high-quality outcomes

What we're looking for

• Experience in Managing a contract within the social housing sector


• Experience in Responsive repairs


• Experience in Budget management


• Experience in performance reporting


• Experience in People Management


• Ability to provide evidence of contract performance and efficiency


• Workable technical knowledge of social housing repairs and maintenance


• Full valid UK driving license

What we offer

• 25 days annual leave plus bank holidays


• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!


• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.


• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more


• Family friendly policies


• Company Van, Fuel Card and Uniform

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

We are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

We are the people behind the smile! At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK.

Our Values - Customers / Innovation / Teamwork / Responsibility