Supervisor

Mears Group; Evesham; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Van & Fuel card

Pension scheme

Training opportunities

Life assurance

Job summary

Mears Group in Evesham is seeking an experienced Voids Supervisor to oversee day‑to‑day repairs activity across void domestic properties, ensuring works are completed safely, on time and to a high standard. You will manage operatives, coordinate workloads, carry out quality checks and maintain strong communication with tenants and stakeholders.

This role offers a full‑time permanent contract, 42.5 hours per week, with a clear focus on delivering a first‑time fix while driving performance and

Qualifications

• Experience as an R&M Supervisor or similar in housing or property maintenance.
• Proven track record of health & safety compliance monitoring and reporting.
• Experience delivering planned and reactive maintenance in void properties.

Responsibilities

• Supervise day-to-day delivery of planned and reactive maintenance across void properties.
• Ensure works are completed safely, efficiently and to quality standards.
• Coordinate workloads and resources to meet service targets and contractual obligations.
• Lead and mentor operatives, providing coaching and performance feedback.
• Maintain strong communication with residents and stakeholders.

Skills

Health & Safety management

People management

Communication skills

Planning & organisation

Problem-solving

Education

City & Guilds or equivalent

Tools

Schedule of Rates

Job description

Annual salary: up to £39,627.00 Supervisor (Voids) Location: Evesham Contract Type: Full-time, Permanent, 42.5hrs per week, Monday to Friday Salary: £39,627.00 + van and fuel card Join us on our new, exciting contract Mears Group is delivering a long-term social housing repairs and maintenance partnership across the wider Midlands region. Providing housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract includes responsive repairs, planned maintenance and property services, with a strong focus on customer service, quality and community investment. Due to continued growth across the contract, opportunities are available for experienced Supervisors across South Worcestershire, North Gloucestershire, and surrounding areas.

About the Role

We are looking for an experienced Voids Supervisor to join our team in Evesham. You will be responsible for overseeing day‑to‑day repairs activity across void domestic properties, ensuring works are completed safely, on time and to a high standard. This includes managing operatives, coordinating workloads, carrying out quality checks, supporting with technical guidance and maintaining strong communication with tenants and stakeholders. With a strong pipeline of work and a commitment to improving social housing standards, this is an excellent opportunity to lead a team that’s making a real difference in the community. We’re looking for someone who is organised, proactive and committed to delivering a first‑time‑fix service while driving performance and maintaining high levels of customer satisfaction.

Duties

• Supervise day-to-day delivery of planned and reactive maintenance works across void properties
• Ensure all works are completed safely, efficiently, and to required quality standards
• Conduct regular site visits to monitor progress, resolve issues, and ensure resident satisfaction
• Allocate resources and operatives effectively to meet service targets and contractual obligations
• Manage work schedules and priorities to minimise disruption to residents
• Ensure full compliance with Health & Safety regulations, COSHH, and company procedures
• Carry out quality inspections and ensure corrective actions are implemented where necessary
• Lead and support a team of operatives, providing guidance, coaching, and performance management and productivity dashboards
• Identify training needs and coordinate development opportunities for team members
• Enforce HR policies including attendance, conduct, and grievance procedures
• Monitor and maintain company assets including vehicles, tools, PPE, and van stock
• Oversee material usage and procurement to ensure cost-effective operations
• Use system reports to track performance, resource deployment, and asset condition
• Act as a key point of contact for residents, ensuring professional communication and issue resolution
• Liaise with client representatives, subcontractors, and suppliers to coordinate service delivery
• Support contract mobilisation, compliance audits, and service improvement initiatives
• Assist with budget control, forecasting, and identifying operational efficiencies and potential Gains
• Provide cover for other supervisors during absence or peak periods
• Attend toolbox talks, training sessions, and formal company meetings
• Ensure all activities reflect company values and maintain a professional image at all times

Role Criteria

• Previous experience in a R&M Supervisor or similar supervisory role within housing or property maintenance
• Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities
• Experience delivering planned and reactive maintenance in void properties
• City & Guilds or equivalent in a relevant trade discipline
• Full, valid UK driving licence
• Strong understanding of Health & Safety regulations, including COSHH
• Working knowledge of Schedule of Rates
• Excellent interpersonal and communication skills
• Effective people management with the ability to lead, mentor, and develop teams
• Strong customer focus and commitment to service excellence
• Problem-solving mindset with a results-driven approach
• Strong planning and organisational abilities
• Decisive decision-making under pressure
• Ability to negotiate and influence across teams and stakeholders
• IT literate with confident oral and written communication skills

Benefits

• 25 days annual leave plus bank holidays
• Family-friendly policies, including enhanced maternity/paternity leave life assurance
• Van & Fuel card
• Refer a friend schemes
• Generous pension scheme and sick pay
• Employee Assistance Programme
• Mears Rewards – access to discounts across major retailers, including supermarkets
• Excellent training and development opportunities
• Annual Mears Fun Day (previous locations include Alton Towers and Drayton Manor)
• Volunteering leave – up to two days per year to support community initiatives

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive.

We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates.

This is to ensure we are committed to improving social mobility.

We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds.

These questions are optional and will not impact your ability to apply.

We are the people behind the smile!

At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve.

We do this by improving homes, improving communities and improving lives.

We are proud of our business and the opportunities we provide to colleagues working across the UK. Our Values - Customers / Innovation / Teamwork / Responsibility