Administrator

Mears Group PLC; Evesham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave plus bank hols

Life assurance

Pension scheme

Van & Fuel card

Employee Assistance Programme

Training and development opportunities

Volunteering leave

Job summary

Mears Group is seeking an Administrator to join our voids operations in Evesham. You will support day-to-day administrative functions across our housing repairs operations, handling communications, purchase orders, invoices, records, and customer service.

The role is a full-time permanent contract (42.5 hours per week), with work from 8am to 5pm, Monday to Friday, and a salary of up to £28,186.33 plus benefits.

Qualifications

• Experience in an administrative environment, ideally within the social housing sector.
• Experience in diary management and associated administrative tasks.
• Able to meet deadlines in a busy office and manage multiple tasks.
• Strong IT skills and proficiency with Microsoft Office applications.
• Excellent written, verbal, and interpersonal communication, with a customer service focus.

Responsibilities

• Supporting administrative tasks across void property operations and internal departments.
• Recording and responding to client, contractor, and service user communications via telephone and email.
• Managing materials requisitions, purchase orders, and invoicing processes for void refurbishment and repair activities.
• Inputting cost data to support timely completion, sign-off, and billing of void property work orders.
• Coordinating with operatives, supervisors, and subcontractors to support efficient turnaround of vacant properties.
• Monitoring progress of void works and liaising with colleagues for timely updates.
• Assisting with scheduling appointments, access arrangements, and property readiness activities.
• Maintaining company assets in line with policy and reporting damages.
• Attending meetings and training sessions as required.
• Upholding high standards of professionalism, health & safety, and customer care throughout the process.

Skills

Diary management

Administrative experience

Microsoft Office

Communication skills

Customer service

Time management

Tools

Microsoft Office

Computerised systems

Job description

Annual salary: up to £28,186.33

Administrator (Voids)

Location: Evesham

Contract Start Date: 1 July 2026

Contract Type: Full-time, Permanent, 42.5hrs per week, Monday to Friday, 8am - 5pm

Salary: £28,186.33 + company benefits

Join us on our new, exciting contract

Mears Group is delivering a long-term social housing repairs and maintenance partnership across the wider Midlands region.

Providing housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract includes responsive repairs, planned maintenance and property services, with a strong focus on customer service, quality and community investment.

Due to continued growth across the contract, opportunities are available for experienced Administrators across South Worcestershire, North Gloucestershire, and surrounding areas.

About The Role

We’re looking for a Administrator to join our team in Evesham. You'll play a key role in supporting day-to-day administrative functions across our operations, ensuring all processes run smoothly and in line with company procedures.

This role involves working closely with colleagues, clients, and service users to deliver accurate, timely and professional support. You’ll be responsible for handling communications, managing purchase orders and invoices, maintaining records, and ensuring customer experience remains central to everything we do.

Role Responsibilities

• Supporting administrative tasks across void property operations and internal departments
• Recording and responding to client, contractor, and service user communications relating to void works via telephone and email
• Managing materials requisitions, purchase orders, and invoicing processes for void refurbishment and repair activities
• Inputting cost data to support the timely completion, sign-off, and billing of void property work orders
• Coordinating with operatives, supervisors, and subcontractors to support efficient turnaround of vacant properties
• Monitoring progress of void works and liaising with colleagues to ensure accurate and timely updates are shared
• Assisting with scheduling appointments, access arrangements, and property readiness activities
• Maintaining company assets in line with policy and reporting any damages
• Attending meetings and training sessions as required
• Upholding high standards of professionalism, health & safety, and customer care throughout the process

Key Criteria

• Experience in an administrative environment, ideally within the social housing sector
• Experience in diary management and associated administrative tasks
• Proven ability to manage administrative processes accurately and efficiently
• Comfortable working to deadlines in a busy office setting
• Strong time management, planning, and organisational skills
• Confident using computerised systems and Microsoft Office applications
• Excellent written, verbal, and interpersonal communication skills
• Strong customer service ethos with a professional approach to all interactions
• Ability to liaise effectively with service users, colleagues, and external stakeholders via telephone and email
• Willingness to attend meetings and training sessions as required
• Commitment to maintaining high standards of health & safety and company procedures

Benefits

• 25 days annual leave plus bank holidays
• Family-friendly policies, including enhanced maternity/paternity leave
• life assurance
• Van & Fuel card
• Refer a friend schemes
• Generous pension scheme and sick pay
• Employee Assistance Programme
• Mears Rewards – access to discounts across major retailers, including supermarkets
• Excellent training and development opportunities
• Annual Mears Fun Day (previous locations include Alton Towers and Drayton Manor)
• Volunteering leave – up to two days per year to support community initiatives

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.