Contract Liaison Specialist — Social Value & Customer Success

Novus Property Solutions Ltd; Hereford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Car allowance or fleet van

Discounted healthcare scheme

Taste card discounts

Volunteer day or paid volunteering

Long service awards

Job summary

Novus Property Solutions is seeking a Contract Liaison Officer to support site contracts across South Shropshire, Hereford surrounding areas from a Wrexham-based office. You will act as the main link between customers, clients and site teams, ensuring social value delivery and excellent customer service while coordinating community initiatives.

Flexibility for travel and a UK driving licence are essential. The role demands proactive communication, IT proficiency, and DBS clearance will be

Qualifications

• Experience in customer-facing role is essential.
• Full UK driving licence is required.
• DBS check will be completed.

Responsibilities

• Coordinate liaison between customers, clients and site teams.
• Deliver social value and excellent customer service on contracts.
• Plan and diarise community, skills and employment initiatives.
• Handle inquiries and issues for works delivered by site teams and sub-contractors.
• Act as the voice and face at contract and site level with a focus on social value.
• Maintain communications to keep the site team informed and relationships with customers.
• Carry out site visits, discuss colour choices and measurements for bathroom and finishes.
• Assist with reporting and administration using MS Office.
• Identify case studies showing social value impact for tenders.
• Promote good news stories and initiatives with Marketing.

Skills

Communication

IT proficiency

Travel flexibility

Driving licence

Tools

MS Office

Job description

Novus Property Solutions is seeking a Contract Liaison Officer to support site contracts across South Shropshire, Hereford surrounding areas from a Wrexham-based office. You will act as the main link between customers, clients and site teams, ensuring social value delivery and excellent customer service while coordinating community initiatives.

Flexibility for travel and a UK driving licence are essential. The role demands proactive communication, IT proficiency, and DBS clearance will be