Contract Liaison & Community Relations Officer

Novus Property Solutions Ltd; Sutton Coldfield; On-site; GBP 18,000 - 30,000; Part time

Benefits offered by this job

27 Days Hols & BH – option to buy or /

Company pension scheme – up to 7.5%

Car Allowance or Fleet Van

Discounted Healthcare Scheme, High-st.

Job summary

Novus Property Solutions is hiring a Contract Liaison Officer to support site contracts, liaising between customers, clients and communities while delivering social value. The role involves travel around Sutton Coldfield and surrounding areas, 30 hours per week over 4 or 5 days, with office-based coordination from Burton and site visits.

You will manage enquiries, plan community initiatives and maintain client relationships, requiring strong communication, IT skills, and a valid UK driving

Qualifications

• Previous work experience as a Contract/Resident/Tenant Liaison Officer is essential and communication is key.
• Your ability to be proficient in IT is also essential to fulfil and develop the role.
• Flexibility is essential with regards to hours and travel.
• The role requires you to hold a Full UK Driving Licence check will be completed.
• The role will require a DBS check to be completed.

Responsibilities

• Responsible for supporting site or contract with liaison between customers, clients and wider community
• Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the ‘extra mile’
• Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keepingthese in line with the Social Value Act
• Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment
• Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team
• Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required.
• Carry out face to face site visits with client and customers through the whole customer journey, offering colour choices for bathroom flooring, tiles, paint etc, sketching designs and measuring
• Dealing with complaints and resolving concerns in a positive manner
• Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems
• Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts<br/>
• Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do

Skills

Customer liaison

Communication

IT proficiency

Driving licence

Job description

Novus Property Solutions is hiring a Contract Liaison Officer to support site contracts, liaising between customers, clients and communities while delivering social value. The role involves travel around Sutton Coldfield and surrounding areas, 30 hours per week over 4 or 5 days, with office-based coordination from Burton and site visits.

You will manage enquiries, plan community initiatives and maintain client relationships, requiring strong communication, IT skills, and a valid UK driving