Contract Liaison Officer: Social Value & Community Care

Novus Property Solutions Ltd; Wrexham; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

27 Days Holidays and BH

Company pension scheme

Car Allowance or Fleet Van

Healthcare discount

Taste Card

Volunteering day

Length of service awards

Job summary

Novus Property Solutions is seeking a Contract Liaison Officer to support sites across Wrexham North Shropshire to Ludlow. The role is based on site with travel, typically 37.5 hours, 8:30am–5:00pm, ensuring strong customer relationships and delivery of social value across tenanted properties.

You will handle enquiries, support contract commitments, and coordinate communications between customers, clients and site teams.

Qualifications

• Previous work experience as Contract/Resident/Tenant Liaison Officer is essential.
• Full UK Driving Licence is required and a DBS check will be completed.

Responsibilities

• Act as the voice and face at a contract and site level, ensuring customer and client satisfaction.
• Deliver and manage Social Value and excellent customer service across sites.
• Coordinate information flow, reporting, and upcoming works to keep teams informed.
• Carry out face-to-face site visits with clients and customers to discuss options and measurements.

Skills

Customer liaison

Communication

IT proficiency

Job description

Novus Property Solutions is seeking a Contract Liaison Officer to support sites across Wrexham North Shropshire to Ludlow. The role is based on site with travel, typically 37.5 hours, 8:30am–5:00pm, ensuring strong customer relationships and delivery of social value across tenanted properties.

You will handle enquiries, support contract commitments, and coordinate communications between customers, clients and site teams.