Contract Coordinator

Arcus FM Limited; Cirencester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

4% bonus

25 days annual leave + Bank Holidays

Pension matched 5-6%

Life Assurance

Training sponsorship

Discounts, vouchers and financial aid

Job summary

Arcus FM Limited is seeking a Contract Coordinator for our Cirencester site on a permanent basis. You will support the Account Manager and ensure the delivery of client contract requirements, while building strong relationships with internal teams and external stakeholders.

Responsibilities include handling calls and emails, recording job requirements, and scheduling engineers. You will work with CAFM systems, chase updates, and ensure timely delivery in a fast-paced environment.

Qualifications

• Customer service experience required.
• Excellent communication and organisational skills essential.
• Experience working in a fast paced environment is desirable.
• Proficiency with Microsoft Office and IT systems.
• Strong administrative abilities and time management.

Responsibilities

• Support the Account Manager in meeting KPIs across client accounts.
• Handle inbound calls relating to maintenance queries and customer service.
• Respond to customer and client enquiries via email and log requests.
• Accurately record job requirements on in-house systems and client portals.
• Book, schedule and coordinate engineer and contractor appointments.
• Protect first-contact resolution and keep stakeholders updated on delays or changes.
• Carry out administrative duties in the Support Centre and CAFM systems.
• Liaise with internal teams and external contractors for job updates.
• Chase contractors for outstanding updates as required.
• Manage multiple tasks and meet deadlines in a fast-paced environment.
• Collaborate with the Account Manager to achieve client objectives.

Skills

Customer service

Communication

Fast paced environment

Microsoft Office

Administration

Time management

Data handling

Education

Maths and English qualifications

Tools

Microsoft Office suite

Job description

Why Join Us

We’re looking for a Contract Coordinator to join us on a permanent basis at our Cirencester site.

In this role, you will be responsible for consistently delivering against client service expectations, building strong relationships by liaising with both internal teams and external stakeholders, and supporting the Account Manager in ensuring the successful delivery of all client contract requirements.

What You’ll Be Doing

Key Accountabilities

• Support the Account Manager in meeting key performance indicators across client accounts.
• Handle inbound calls from customers and clients relating to maintenance queries, delivering a high standard of customer service and managing escalations where required.
• Respond to customer and client enquiries and new job requests via email.
• Accurately record job requirements and priorities on in-house systems and client portals.
• Book, schedule, and coordinate engineer and contractor appointments, ensuring client requirements and operational constraints are met with minimal disruption.
• Take ownership of customer queries, aiming for first-contact resolution and keeping all stakeholders informed of any changes, delays, or updates.
• Carry out Customer Support Centre administrative duties, including monitoring shared inboxes and CAFM systems.
• Liaise with internal departments and external contractors to obtain job updates and estimated times of arrival.
• Chase contractors for outstanding job updates as required.
• Manage multiple tasks and meet deadlines in a fast paced environment.
• Work closely with the Account Manager to achieve client and business objectives.

What We’re Looking For

Specific Qualifications

• Maths and English qualifications.

Knowledge and Experience

• Customer Service experience.
• Excellent communication skills.
• Experience of working in a fast paced environment.
• Proficiency in Microsoft Office applications and IT systems.
• Strong administration and organisational skills.
• Time management skills.
• Ability to process data quickly and accurately and to work collaboratively with team members.

When you join us, you’ll receive:

• Salary: £26,437 per annum
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs