Contract Coordinator

Telent Technology Services Ltd; Aylesford; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

26 days holiday plus public holidays

Company pension scheme

Occupational health support

Discounts on cinema and shopping

Job summary

A leading technology services provider is seeking a Contract Coordinator in Aylesford, UK. You will be responsible for ensuring engineer tasking meets customer expectations and acting as the first point of contact for all enquiries. Ideal candidates will have coordination experience, familiarity with relevant sectors, and strong IT skills. The position offers benefits including 26 days holiday and a company pension scheme, along with opportunities for professional growth.

Qualifications

• Previous coordination / administrative experience in relevant fields.
• Familiarity with Highways Agency, Traffic Signals, Transport, or Local Authority is ideal.

Responsibilities

• Ensure all engineer tasking is achieved within time and plan.
• Be the first point of contact for customer enquiries and support.
• Maintain fault records accurately and raise/log purchase orders.

Skills

Coordination skills

Administrative experience

Good IT skills (Excel, Microsoft Word)

Ability to work under pressure

Job description

Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the nation's critical digital infrastructures connected and protected.

What you’ll do:

• To ensure all engineer tasking is achieved within time and to planned requirements for the contract and customer expectations
• Liaise with Engineers to issue faults and receive repair details
• Be the first point of contact for all customer enquiries, support, and fault calls
• Ensure fault records are accurately maintained to time and plan
• Raise, log and receive purchase orders on the Oracle system
• Use ServiceNow to monitor faults and trends
• Ensure documentation tracking and database are maintained in accordance with the contract within time and to plan
• Liaise with Third Party companies to arrange works

Who you are:

You will have previous coordination / administrative experience within a similar role and ideally be familiar with Highways Agency / Traffic Signals / Transport or Local Authority.

Contract Coordinator Key Requirements:

• Demonstrate a highly professional manner when dealing with clients/customers/Engineers
• Previous experience of scheduling work
• Ability to work towards KPI's and strict SLA's
• Ability to react to changing circumstances and work under pressure
• Good IT skills for Excel and Microsoft Word are essential

The additional benefits with this role:

• 26 days holiday, plus public holidays, and the option to buy or sell five days each year
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme

What we offer:

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.