Continuous Improvement Coordinator

ISS Facility Services UK; Birmingham; On-site; GBP 35,000 - 48,000; Full time

Job summary

ISS is seeking a Continuous Improvement Coordinator to join our team supporting the Department for Work and Pensions (DWP) account in the UK. You'll drive operational excellence by coordinating improvement initiatives and analyzing performance data.

Reporting to the Analytics & Continuous Improvement Manager, you will create dashboards in Power BI and Excel, monitor KPIs, and share actionable insights with stakeholders.

Qualifications

• Experience in Continuous Improvement, Business Performance, or Project Coordination.
• Strong analytical skills with Power BI, Excel, Power Query or similar tools.
• Knowledge of Lean, Six Sigma, Kaizen, or other continuous improvement methodologies.
• Excellent communication, organisational, and stakeholder management skills.

Responsibilities

• Coordinate continuous improvement initiatives across the DWP account to ensure on-time delivery and objectives.
• Analyse operational data and produce reports and dashboards using Power BI and Excel to identify trends and opportunities.
• Monitor KPIs and performance metrics, providing regular reporting and actionable insights to stakeholders.

Skills

Power BI

Excel

Power Query

Lean Six Sigma

Kaizen

Stakeholder mgmt

Communication

Tools

Power BI

Excel

Power Query

Job description

ISS is looking for a Continuous Improvement Coordinator to join our team supporting the Department for Work and Pensions (DWP) account.

Working alongside the Analytics & Continuous Improvement Manager, you'll play a key role in driving operational excellence across one of ISS UK's largest public sector contracts. You'll coordinate improvement initiatives, analyse business performance, and provide valuable insights that help shape operational decisions.

Key responsibilities:

• Coordinate continuous improvement initiatives across the DWP account, ensuring projects are delivered on time and to agreed objectives.
• Analyse operational data and produce reports and dashboards using Power BI and Excel to identify trends and improvement opportunities.
• Monitor KPIs and performance metrics, providing regular reporting and actionable insights to stakeholders.
• Collaborate with operational teams to implement Lean, Six Sigma, Kaizen, and other continuous improvement methodologies.
• Experience within Continuous Improvement, Business Performance, or Project Coordination.
• Strong analytical skills with experience using Power BI, Excel, Power Query, or similar reporting tools.
• Knowledge of Lean, Six Sigma, Kaizen, or other continuous improvement methodologies.
• Excellent communication, organisational, and stakeholder management skills.

If you're passionate about using data to drive meaningful change and want to play a key role on a high-profile public sector account, we'd love to hear from you.