Innovation Coordinator

ISS Facility Services UK; Birmingham; On-site; GBP 38,000 - 52,000; Full time

Job summary

ISS Facility Services UK is recruiting an Innovation Coordinator to support the delivery of innovation initiatives across the Department for Work and Pensions account. Reporting to the Analytics & Continuous Improvement Manager, you will coordinate innovation projects and help introduce new technologies and smarter ways of working to improve operational performance.

The role requires strong organisational and analytical skills, experience with reporting tools like Power BI or Excel, and the

Qualifications

• Experience coordinating projects, innovation programmes, or business improvement initiatives.
• Strong organisational, analytical, and stakeholder management skills.
• Experience using reporting and project management tools such as Power BI, Excel, or Monday.com.
• An interest in emerging technologies and continuous improvement with the ability to turn ideas into practical solutions.

Responsibilities

• Coordinate innovation projects and support the delivery of new technologies and operational improvements.
• Manage and develop the ServicePoint Hub (SPH), ensuring it remains an effective communication and operational platform.
• Research emerging technologies and industry trends, identifying opportunities to improve service delivery across the DWP account.
• Work closely with stakeholders to implement innovative solutions and support continuous improvement initiatives.

Skills

Project coordination

Stakeholder management

Analytical skills

Power BI

Excel

Monday.com

Continuous improvement

Emerging technologies

Tools

Power BI

Excel

Monday.com

Job description

ISS is recruiting for an Innovation Coordinator to support the delivery of innovation initiatives across the Department for Work and Pensions (DWP) account.

Reporting to the Analytics & Continuous Improvement Manager, you'll play a key role in coordinating innovation projects, managing the ServicePoint Hub (SPH) platform, and helping introduce new technologies and smarter ways of working that improve operational performance.

Key responsibilities:

• Coordinate innovation projects and support the delivery of new technologies and operational improvements.
• Manage and develop the ServicePoint Hub (SPH), ensuring it remains an effective communication and operational platform.
• Research emerging technologies and industry trends, identifying opportunities to improve service delivery across the DWP account.
• Work closely with stakeholders to implement innovative solutions and support continuous improvement initiatives.
• Experience coordinating projects, innovation programmes, or business improvement initiatives.
• Strong organisational, analytical, and stakeholder management skills.
• Experience using reporting and project management tools such as Power BI, Excel, or Monday.com.
• An interest in emerging technologies and continuous improvement with the ability to turn ideas into practical solutions.

This is an exciting opportunity to help shape the future of workplace services on a major government contract with one of the world's leading facilities management providers.