Process Improvement Manager

ISS Facility Services UK; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

ISS Facility Services UK is seeking a Process Improvement Project Manager to enhance operational efficiency through structured project delivery and process improvement initiatives. The ideal candidate will manage end-to-end process improvements while collaborating with stakeholders for successful change adoption.

This role demands a strong background in project management and process improvement, with experience in analyzing processes and influencing diverse functions. Join ISS to drive meaningful impact in a global organization focused on continuous improvement.

Qualifications

• Proven experience in process improvement within a complex organization.
• Strong project management experience in a structured environment.
• Ability to map and analyze end-to-end processes using tools such as Visio.

Responsibilities

• Lead process improvement initiatives for efficiency and effectiveness.
• Ensure governance, planning, and disciplined execution of projects.
• Work with stakeholders to shape solutions and support change adoption.

Skills

Process improvement expertise

Project management experience

Stakeholder engagement

Analytical skills

Proficiency in Excel

Education

PRINCE2, PMP, Lean Six Sigma (Green Belt or above)

Tools

Visio

Job description

At ISS, we improve the way work gets done across complex, customer-facing environments where operational performance really matters.

We are looking for a Process Improvement Project Manager to lead transformation and improvement initiatives that make processes simpler, more efficient, and more effective. This role combines process improvement expertise with structured project delivery, ensuring change is not only designed well but successfully embedded.

You will take ownership of end-to-end process improvement projects, from discovery through to implementation and adoption. This includes understanding current-state processes, identifying inefficiencies, and designing future-state solutions across people, process, and technology.

Alongside this, you will manage full project delivery, ensuring strong governance, clear planning, and disciplined execution.

You will work closely with stakeholders at all levels, including senior leaders, to shape solutions, build alignment, and support successful adoption of change.

What success looks like:

• Measurable improvements in efficiency, cost, quality, and service performance
• Sustainable adoption of new processes and ways of working
• Strong stakeholder engagement and clear communication throughout delivery
• Well-structured, successfully delivered projects

What you will bring:

• Proven experience in process improvement within a complex organisation
• Strong project management experience in a structured environment
• Ability to map and analyse end-to-end processes using tools such as Visio
• Strong analytical skills and confident use of Excel
• Experience engaging and influencing stakeholders across multiple functions and seniority levels
• Ability to lead workshops, shape solutions, and drive delivery independently

PRINCE2, PMP, Lean Six Sigma (Green Belt or above) or equivalent experience is desirable.

Why ISS:

ISS is a global organisation focused on creating better outcomes through people, places, and performance. We invest in continuous improvement and value people who can turn complexity into practical, lasting change.

If you enjoy solving real operational problems and delivering visible impact, this role offers the opportunity to do that at scale.