Contact Centre Training Manager/Manchester

Opus Recruitment Solutions Ltd; England; Hybrid; GBP 45,000 - 52,000; Full time

Job summary

An innovative firm is seeking a Contact Centre Training Manager to design and deliver impactful training programs. This role is perfect for someone with a passion for people and a knack for creating engaging training experiences. You will work collaboratively with a supportive team, focusing on enhancing skills for both new and existing representatives. With a hybrid work model, generous annual leave, and a significant bonus structure, this is a fantastic opportunity to make a real difference in a fast-growing contact centre environment.

Benefits

26 days Annual Leave

Hybrid work arrangement

Annual salary reviews

20% Annual Bonus

Qualifications

• 2+ years' experience in contact centre management.
• Expertise in training and facilitation with a passion for people.

Responsibilities

• Create engaging training programs for product knowledge and call-handling.
• Lead workshops and coach representatives to success.

Skills

Training & Facilitation

Data Analysis

Problem-Solving

Contact Centre Management

Omnichannel Experience

Job description

Contact Centre Training Manager
Location: Manchester (Hybrid)
Salary: GBP45,000 + 20% Annual Bonus

Are you an ambitious individual who wants to help create one of the best contact centres in the UK?

Or perhaps you are people focused and want to help design and deliver training programmes from scratch to help better your team? If so, read on

Our fast-growing client is on the lookout for a Contact Centre Training Manager! This dynamic role offers you the freedom to design and deliver innovative training programs, boost skills for new and existing reps, and lead a cutting-edge Quality Assurance strategy. With potential offshore collaboration and a supportive team, you'll work alongside VPs, Team Leaders, and outsource providers to drive excellence.

What You'll Do:

• Create engaging training (product knowledge, call-handling, digital skills)
• Lead workshops and coach reps to success
• Create and manage induction training

You Are:

• A contact centre manager with 2+ years' experience
• A training & facilitation expert with a passion for people
• Data-savvy, adaptable, and a problem-solver
• Experienced with across Omnichannel environments
• Bonus points for travel/loyalty experience

What you'll receive:

• GBP45,000 salary
• 20% annual bonus
• 26 days AL
• Hybrid work to their Manchester office
• Annual salary reviews
• And more!

Sounds like you? To find out more please drop me a copy of your CV on (see below) or apply below