Loyalty Manager

P Louise; Stockport; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative beauty brand is seeking a creative and data-savvy Loyalty Manager to enhance customer retention and loyalty strategies. This dynamic role involves managing the loyalty program, analyzing customer behavior, and collaborating with cross-functional teams to create engaging loyalty experiences. Join a passionate team in a supportive work environment, where your contributions will help shape the future of beauty products that customers love. If you're ready to make an impact in a fast-growing eCommerce company, this opportunity is perfect for you!

Benefits

Free on-site parking

Access to company events

Free on-site gym

Staff treats every Monday

Qualifications

• 3+ years in a CRM or loyalty-focused role within eCommerce.
• Strong understanding of loyalty programme mechanics and analytics.

Responsibilities

• Develop and execute loyalty and rewards strategy to increase customer lifetime value.
• Analyze customer behavior to design compelling loyalty journeys.

Skills

CRM Management

Customer Retention Strategies

Data Analysis

Loyalty Program Mechanics

Segmentation

Education

Bachelor's Degree in Marketing or related field

Tools

Google Analytics

Looker

Job description

P Louise Stockport, England, United Kingdom

Loyalty Manager

P Louise Stockport, England, United Kingdom

1 week ago Be among the first 25 applicants

Direct message the job poster from P Louise

We’re a fast-growing eCommerce beauty brand based in Manchester, currently expanding into the US. With a thriving online store, a subscription-based service, and a passionate customer base, we’re on a mission to create beauty products that people love – and keep coming back for. As we scale, we’re looking for a creative and data-savvy Loyalty Manager to take our customer retention and loyalty strategies to the next level.

The Role

As Loyalty Manager, you’ll be responsible for developing and executing our loyalty and rewards strategy, focusing on increasing customer lifetime value, reducing churn, and driving repeat purchases. You’ll work closely with CRM, ecommerce, marketing, and product teams to deliver best-in-class loyalty experiences that turn one-time buyers into lifelong brand advocates.

Key Responsibilities

• Own and manage our loyalty programme end-to-end: strategy, execution, reporting, and optimisation.
• Analyse customer behaviour and segmentation to design compelling loyalty journeys.
• Work with the CRM Manager to integrate loyalty initiatives across email, SMS, and push marketing.
• Collaborate with product and UX teams to embed loyalty touchpoints across the customer journey (on-site, in store and in-app).
• Co-ordinate campaigns to promote loyalty point usage, referrals, and subscription upgrades.
• Track KPIs such as retention rate, repeat purchase rate, and loyalty ROI.
• Conduct competitor and industry research to keep our programme innovative and ahead of the curve.
• Work with International expansion teams to tailor loyalty approaches for new markets.

What We're Looking For

• 3+ years in a CRM, retention, or loyalty-focused role within eCommerce or consumer brands.
• Strong understanding of loyalty programme mechanics, including points-based systems, tiers, and gamification.
• Analytical mindset with experience using tools like Google Analytics, Looker, or similar
• A fun and supportive work environment where creativity thrives.
• Opportunities for growth and professional development
• Competitive compensation and benefits
• Work with a team that shares your passion
• Free on-site parking
• Access to company events
• Free on-site gym
• ‘Moody Monday’s’- a staff treat every Monday

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Analyst

• Industries

  Retail

Referrals increase your chances of interviewing at P Louise by 2x

Get notified about new Loyalty Manager jobs in Stockport, England, United Kingdom.

Manchester, England, United Kingdom 4 weeks ago

Alderley Edge, England, United Kingdom 1 month ago

Manchester Area, United Kingdom 2 weeks ago

Category Manager - Professional Services (Marketing)

Salford, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 1 day ago

Manchester, England, United Kingdom 4 days ago

Amazon Fresh Marketing Manager - Local Marketing, Amazon UK Fresh

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 day ago

Manchester, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 4 days ago

Manchester Area, United Kingdom 3 weeks ago

Local Marketing Manager, North England (12 month FTC)

Manchester, England, United Kingdom 4 days ago

Huddersfield, England, United Kingdom 4 days ago

Manchester, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 1 hour ago

Manchester Area, United Kingdom 3 weeks ago

Manchester Area, United Kingdom 3 weeks ago

Senior Performance Marketing Manager Lead, Accountants

Manchester, England, United Kingdom 4 days ago

Client Success Manager - Digital Marketing Agency

Altrincham, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 3 weeks ago

Manchester Area, United Kingdom 6 days ago

Senior regional sales + marketing manager

Manchester Area, United Kingdom 3 hours ago

Manchester, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 2 weeks ago

Swinton, England, United Kingdom 2 weeks ago

Huddersfield, England, United Kingdom 2 weeks ago

Macclesfield, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.