Multi-Site Customer Experience Manager

Nuffield Health; Baildon; On-site; GBP 33,840 - 41,360; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

A leading healthcare charity in the UK is seeking a Customer Experience Manager to define the customer experience strategy. The role involves setting standards for customer experience, collecting feedback, and working with stakeholders to enhance service quality. The successful candidate will need strong collaborative skills, a relevant honours degree, and experience in customer journey design. An attractive benefits package and a supportive work environment are offered.

Qualifications

• Honours degree or equivalent knowledge acquisition.
• Demonstrable skills in Customer experience and Customer Journey design.
• Good understanding of customer experience trends and segmentation.

Responsibilities

• Set standards for customer experience across the customer journey.
• Ensure customer feedback and insights are collected and presented.
• Set measurement framework for customer experience indicators.
• Liaise with stakeholders for key performance outcomes.

Skills

Collaborative work

Verbal communication

Written communication

Customer journey design

Understanding customer expectations

Education

Honours degree or equivalent experience

Job description

Cottingley/Shipley Fitness & Wellbeing Centre | Management Team | Permanent | Full time

Salary: From £37,600 + fantastic benefits

40 hours per week

Nuffield Health, the UK's largest healthcare charity and for over 60 years, we've been working to make the UK fitter, healthier, happier and stronger. We do this through our family of 31 award- winning hospitals, 112 fitness and wellbeing clubs, healthcare clinics and over 200 workplace wellbeing services. As a charity, we don't answer to shareholders. We invest all our income back into our services, and into pioneering improvements in care so more people can benefit.

Nuffield Health have an exciting opportunity for a Customer Experience Manager to contribute to our purpose to build a healthier nation by defining our customer experience strategy, through ensuring a deep understanding of our current and prospective customers and ensuring that we put the customer at the heart of all our decision making.

As our Customer Experience Manager you will;

• Set standards for customer experience across the whole customer journey
• Work with Business Insights to ensure that the customer feedback and insights are collected and presented in a useable format
• Set measurement framework for lead and lag indicators of customer experience
• Liaise with stakeholders across the business in support of key performance outcomes

To be successful, the Customer Experience Manager needs to be naturally collaborative, work well with others and influence using verbal and written communication along with having;

• Honours degree or equivalent of knowledge acquired through experience, other qualifications and training/development.
• Demonstrable knowledge, skills and experience in the field of Customer experience and Customer Journey design.
• Good understanding of developing trends in customer experience, expectations and segmentation.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.