Contact Centre Advisor

Michael Page Marketing; Leeds; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free parking

Central Leeds location

Excellent facilities

No weekend shifts

Job summary

Michael Page Marketing in Leeds is recruiting a Permanent Contact Centre Advisor to join the insurance department of a leading automotive business in Morley. You will handle claims from initial enquiry to settlement, gather details and support evidence, and work with third parties to resolve queries by phone and email.

The role suits candidates with contact centre or customer service experience, strong communication, and the ability to work under pressure in a busy environment.

Qualifications

• Previous Contact Centre/Customer Service Experience or skills within vehicle repairs/vehicle parts retail
• Able to work under pressure in a fast paced volume environment
• Excellent communication skills and a confident telephone manner
• Passionate about helping customers and delivering the best service
• An excellent team player

Responsibilities

• Handle customer calls for insurance claims from initial enquiry to settlement
• Gather all required details and support evidence for each claim
• Coordinate with third parties and providers to resolve queries quickly
• Manage a busy inbox and respond to emails in a timely manner

Skills

Contact centre experience

Vehicle repairs/parts retail

Communication skills

Team player

Job description

• A new exciting Permanent Contact Centre Advisor Position in Morley!
• To work for a reputable business within the Automotive Sector!

About Our Client

Michael Page have partnered with a reputable Automotive Business in Morley to recruit for a Permanent Contact Centre Advisor to start asap due to expansion! This would be an exceptional opportunity for someone experienced within customer services or someone that has vehicle repair/ vehicle parts retail experience.

Job Description

• As a Contact Centre Advisor you will be working in the insurance department working closely with customers who need to make a claim on their policy.
• You will be gathering all required details and support evidence handling the claim from the initial enquiry to settlement.
• The role will be handling a range of queries along the way working closely with third parties and providers to come to a quick resolution and you will be ensuring targets and service level agreements are met.
• Main communication with customers will be over the telephone this will be through inbound and outbound calls alongside looking after a busy inbox and responding to any emails coming into the business.

The Successful Applicant

• Previous Contact Centre/Customer Service Experience or skills within vehicle repairs/vehicle parts retail
• Able to work under pressure in a fast paced volume environment
• Excellent communication skills and a confident telephone manner
• Passionate about helping customers and delivering the best service
• An excellent team player

What's on Offer

Salary of £26200+ reputable business within the Automotive Sector+ full training provided+ excellent progression and development opportunities+ growing business with lots of exciting plans for the year ahead+ central location in Leeds and easily accessible from surrounding Bradford areas+ free parking+ excellent benefits+ no shift patterns or weekends+ excellent facilities and offices+ great team and culture+ immediate interview and start

Job summary

• Job function
• Business Support

• Subsector
• Customer Services

• Sector
• Business Services

• Location
• Leeds

• Contract type
• Permanent

• Job reference
• JN-062026-7043956