Contact Centre Advisor

The John Clark Motor Group; Dunfermline; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Part and servicing discounts

Employee Car Scheme

Cycle to work

30 days holiday

In-house and manufacturer training

Job summary

The John Clark Motor Group in Scotland is seeking a proactive Contact Centre Advisor/Contact Centre Service Advisor to join our team in Dunfermline. This 38-hour week, Monday to Friday role centres on delivering excellent customer service within our service department.

You will handle inbound and outbound calls, book service appointments, advise on additional work, and arrange vehicle collections or loan cars.

Qualifications

• Customer-focused role experience preferred.
• Previous experience in the Motor Industry is preferred but not essential.
• Experience in high-volume dealership environments is preferred but not essential.

Responsibilities

• Answer and manage inbound and outbound service calls.
• Book accurate service appointments into workshop diaries.
• Advise on additional work and upsell where appropriate.
• Arrange vehicle collection/deliveries or loan cars.
• Ensure customer details are correctly input in the dealer management system.
• Communicate with confidence and professionalism to customers.
• Deliver high levels of customer satisfaction.

Skills

Team player

Keyboard skills

Communication skills

Clear communication

Prioritisation

Punctuality

Job description

Contact Centre Advisor/Contact Centre Service Advisor

Monday – Friday 38 hour week with coverage between 8.30 am and 5.30 pm

Are you enthusiastic, confident and self-motivated? This could be the opportunity for you! John Clark Motor Group are seeking a professional Contact Centre Advisor/Contact Centre Service Advisor. This is an excellent opportunity for an individual who is seeking a move to join a progressive company.

This is not an easy job. There, we said it.

This is a role for someone who is passionate about delivering the highest standard of customer service and go above and beyond for our customers across the board. You must display a true team ethica desire to grow and develop within the business.

Contact Centre Advisor/Contact Centre Service Advisor key job requirements

• Answer and administer inbound andoutboundservice calls
• Book accurate service appointments to our live workshop diaries
• Advise and upsell anyadditional work required
• Arrange customer vehicle collection/deliveries or loan cars
• Ensure all customer details are input/updated accurately in our Dealer Management Systems
• Communicate with professional confidence and assurance
• Deliver the highest levels of service and customer satisfaction

Skills Contact Centre Advisor/Contact Centre Service Advisor will require

• Work as part of a fast paced and dynamic team
• Excellent keyboard and computer skills
• Excellent communication and organisational skills
• Be Articulate, confident and be able to convey key information in a concise and professional manner
• Be able to prioritise their workload,
• Be punctual

Contact Centre Advisor/Contact Centre Service Advisor required experience

• Customer focussed related role
• Previous experience within the Motor Industry is preferred although not essential
• Previous experience in a high-volume dealership is preferred although not essential

In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits.

• Preferential rates on vehicle parts purchases and servicing.
• Industry leading discounted Employee Car Scheme
• 30 Day Holiday
• Award winning In-house and manufacturer training
• Cycle to work scheme
• State of the artsdealership standards
• High earning potential through commission or bonus
• Some roles offer company car
• Life assurance
• Group contributory pension scheme
• Careers development opportunities

Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application

Benefits:Competitive salary and brilliant benefits