Client Support Advisor

Vero HR; Melton Mowbray; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Salary £27k

Shifts alternating weeks

25 days annual leave

Training & development

Career growth opportunities

Job summary

Vero HR is partnering with a UK-based financial services provider to recruit a Client Support Advisor for their Melton Mowbray office. You will handle inbound calls, assist customers with finance options, and resolve queries with empathy and professionalism.

The role involves multi-channel support and collaboration with internal teams. The successful candidate will have excellent communication skills, contact centre experience, and a positive, solution-focused attitude.

Qualifications

• Excellent communication and people skills.
• Experience in a contact centre or customer-facing role.
• Strong attention to detail and organisation.
• A positive, solution focused attitude.
• Confidence using computers and Microsoft Office.
• Resilience and the ability to thrive in a busy environment.
• Live within a commutable distance to the offices in Melton Mowbray.

Responsibilities

• Handling inbound calls and supporting customers with their accounts.
• Making proactive outbound calls regarding payments and account updates.
• Resolving queries quickly and efficiently.
• Supporting customers across phone, email, and live chat.
• Working closely with internal teams to deliver smooth resolutions.
• Contributing ideas to improve the customer experience.

Skills

Excellent communication

People skills

Customer-facing experience

Attention to detail

Positive attitude

Computer proficiency

Resilience

Time management

Tools

Microsoft Office

Job description

We are the internal recruitment partner for our client, a UK based financial services provider that offers interest free payment solutions, primarily within the automotive sector.

Are you a great communicator who enjoys helping people and solving problems? We're looking for a Client Support Advisor to join our friendly, fast paced Contact Centre team.

In this role, you'll be the first point of contact for our customers guiding them through their finance options, answering questions, and providing practical solutions with empathy and professionalism. Every conversation you have will make a real difference to someone's day.

Responsibilities:

• Handling inbound calls and supporting customers with their accounts
• Making proactive outbound calls regarding payments and account updates
• Resolving queries quickly and efficiently
• Supporting customers across phone, email, and live chat
• Working closely with internal teams to deliver smooth resolutions
• Contributing ideas to improve the customer experience

The successful candidate will be able to demonstrate the following:

• Excellent communication and people skills
• Experience in a contact centre or customer-facing role
• Strong attention to detail and organisation
• A positive, solution focused attitude
• Confidence using computers and Microsoft Office
• Resilience and the ability to thrive in a busy environment
• Live within a commutable distance to the offices in Melton Mowbray

In return we are offering:

• Competitive salary of £27,000
• Working pattern: Alternating weekly shifts—Week 1:8am-5pm, Week 2: 9am-6pm with a requirement to work every other Saturday 9am - 3pm with a day off in the week.
• 25 days annual leave plus bank holidays.
• Supportive team environment
• Ongoing training and development
• Opportunity to grow your career