Customer Experience Advisor

Michael Page Finance; Leeds; On-site; GBP 23,000 - 29,000; Full time

Job summary

Michael Page has partnered with a reputable legal business in central Leeds to recruit a Customer Experience Advisor for a permanent position to start asap. You will support clients by phone and email, ensuring first-call resolution and timely document gathering, in a fast-paced environment with a focus on delivering exceptional service.

The ideal candidate will come from a customer service background, possess a strong telephone manner, and enjoy working as part of a proactive team.

Qualifications

• Recent or previous customer service experience from any background.
• Excellent telephone manner and clear communication skill set.
• Ability to thrive in a fast-paced, target-driven environment.
• Passionate about delivering top-level customer experience and working well in a team.

Responsibilities

• Support existing clients with queries related to their case, primarily via telephone and email.
• Ensure first call resolution and chase up required documents for files.
• Maintain exceptional service standards and a positive customer experience in a high-volume setting.

Skills

Customer service

Telephone skills

Communication

Team player

Job description

• A new exciting Permanent Customer Experience Advisor Position in Leeds!
• To work for a reputable Legal Business!

About Our Client

Michael Page have partnered with a reputable legal business in central Leeds to recruit for a Customer Experience Advisor to join their team on a permanent basis to start asap.
This would be an exceptional opportunity for someone experienced within Customer Services looking for that next step in their career and to join a company which are experts in their market and have an excellent reputation.
Immediate interviews being held!

Job Description

As a Customer Experience Advisor you will be supporting existing clients with a range of queries they have in relation to their current case the role will be mainly telephone based and will also be supporting clients through email.
You will be ensuring an exceptional service and a first call resolution and chasing up documents and details required for the file.
The role will be very fast paced the business have a volume caseload and will be making sure the highest level of care is provided and an excellent experience.
If you passionate about helping and supporting customers we would love to hear about from you.

The Successful Applicant

Previous customer service experience this could be from a range of backgrounds
An excellent telephone manner with strong communication skills
Able to work in a fast paced targeted environment
Passionate about delivering the highest level of customer experience
An excellent team player

What's on Offer

Salary of £26100+ reputable law firm in Leeds City Centre+ no experience required+ full training provided+ excellent progression and development+ prestigious offices and environment+ lovely team and culture+ good benefits package+ no shift patterns or weekends+ immediate interviews being held

Job summary

• Job function
• Business Support

• Subsector
• Customer Services

• Sector
• Business Services

• Location
• Leeds

• Contract type
• Permanent

• Consultant name
• Emma Gillard

• Consultant phone
• [phone]

• Job reference
• JN-062026-7043363