Contact Centre Advisor

Michael Page (UK); Leeds; On-site; GBP 24,000; Full time

Job summary

A leading legal firm is looking for a Contact Centre Advisor in Leeds City Centre to support clients through the remortgage process. The ideal candidate will have experience in customer service, excellent communication, and organizational skills. This opportunity offers a competitive salary, full training, and a structured career path, with a vibrant team environment and immediate interviews available.

Benefits

Structured career path

Full training provided

Superb offices and facilities

Excellent benefits

No shift patterns or weekends

Qualifications

• Previous customer service or contact centre experience required.
• Ability to work under pressure in a fast-paced environment.
• Excellent organisation and communication skills.

Responsibilities

• Handling incoming and outgoing calls assisting with client queries.
• Providing support and guidance while ensuring high service levels.
• Corresponding with banks and third parties for seamless experience.

Skills

Customer service

Communication

Organisational skills

Team player

Job description

• A new exciting Permanent Contact Centre Advisor Position in Leeds City Centre!
• To work for a reputable and progressive Law Firm!

About Our Client

Michael Page have just partnered with a reputable Legal Business in Leeds City Centre the organisation are looking for a Contact Centre Advisor to join their established team to provide support to clients that are going through the remortgage process!

This would be a very exciting opportunity for someone who is looking for that next step in their career and to join a company which have an exceptional name within their market.

Job Description

As a Contact Centre Advisor you will be handling incoming and outgoing phone calls assisting with a range of enquiries from clients that are currently going through the remortgage process.

You will be providing support and guidance ensuring the highest level of service is provided at all times whilst handling the query to timescales and working towards targets set by the business.

The role will also be corresponding with banks and other third parties to provide a seamless experience.

The Successful Applicant

Previous customer service or contact centre experience

Able to work under pressure in a fast paced environment

The ability to work in a volume role and have excellent organisation

Strong communication skills and a confident telephone manner

A good team player

What's on Offer

Salary of £24000+ reputable business within the Legal Sector+ full training provided+ structured career path in place+ Leeds City Centre+ superb offices and facilities+ excellent benefits+ Monday to Friday no shift patterns or weekends+ fabulous team and environment+ immediate interview