Inbound Support Advisor & Initial Assessor

Citizens Advice Ltd; Manchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Citizens Advice Manchester is offering fantastic entry-level opportunities in our welcoming Contact Centre team. Our modern, central office is in the City Centre, with a Monday–Friday working week and full training to build a meaningful career.

You’ll help clients with benefits, consumer law, debt, employment, energy and housing, providing reassurance and practical solutions when they need it most. With ongoing guidance from colleagues and clear progression routes, you’ll develop strong

Qualifications

• Great customer service experience (contact centre or similar)
• A professional, confident manner and excellent communication skills
• The ability to support people sensitively over the phone
• A strong commitment to equality and fairness

Responsibilities

• Carry out initial assessments of clients’ needs
• Provide clear, basic advice and self-help information
• Arrange further support where needed
• Help clients understand their rights and the actions they can take

Skills

Customer service

Communication skills

Phone support

Equality & fairness

Job description

Citizens Advice Manchester is offering fantastic entry-level opportunities in our welcoming Contact Centre team. Our modern, central office is in the City Centre, with a Monday–Friday working week and full training to build a meaningful career.

You’ll help clients with benefits, consumer law, debt, employment, energy and housing, providing reassurance and practical solutions when they need it most. With ongoing guidance from colleagues and clear progression routes, you’ll develop strong