Construction Tech Support Specialist

TipTopJob; Much Wenlock; On-site; GBP 30,000 - 35,000; Full time

Job summary

TipTopJob in the United Kingdom is seeking a Technical Support Advisor to join a busy and growing team. You will provide technical advice and support to a wide range of customers, helping them find the right solution for their requirements.

The role involves handling queries by phone and email, working with the sales team on technical questions, and developing product knowledge to deliver clear, practical guidance.

Qualifications

• Industry experience in construction or building products.
• Experience in technical support or technical customer service.
• Excellent written and verbal communication skills.

Responsibilities

• Answer technical queries from customers by telephone and email.
• Provide clear and helpful technical advice and guidance.
• Understand customer requirements and identify suitable solutions.
• Deal with a wide range of customers including trade customers and homeowners.
• Investigate technical queries and provide accurate answers.
• Support the sales team with technical questions and customer requirements.

Skills

Technical support

Customer communication

Problem solving

Telephone communication

Job description

TipTopJob in the United Kingdom is seeking a Technical Support Advisor to join a busy and growing team. You will provide technical advice and support to a wide range of customers, helping them find the right solution for their requirements.

The role involves handling queries by phone and email, working with the sales team on technical questions, and developing product knowledge to deliver clear, practical guidance.