Tech-Support Advisor for Fast-Paced Customer Care

ASSA ABLOY Group; Willenhall; On-site; GBP 27,000 - 32,000; Full time

Job summary

ASSA ABLOY Group in Willenhall is seeking a Technical Support Advisor to join our Customer Services team. You will provide expert technical guidance, handle complex queries, and act as a reliable contact for customers and internal stakeholders, delivering a positive, high-quality service.

You'll work closely with cross-functional teams to resolve issues, support continuous improvement, and build product knowledge to troubleshoot confidently.

Qualifications

• Has previous experience in a technical support, customer service, or advisory role.
• Can work effectively under pressure, manage competing priorities, and meet deadlines while maintaining high standards.
• Demonstrates strong problem-solving skills with the ability to investigate and resolve customer queries efficiently.
• Is a proactive team player who thrives in a fast-paced environment and recognizes the importance of teamwork.
• Possesses excellent communication and relationship-building skills, with the ability to build positive relationships with customers and colleagues.

Responsibilities

• Provide technical guidance and customer support, offering expert advice on products and resolving technical enquiries.
• Manage and handle technical queries while assisting the Customer Services Manager with day-to-day activities.
• Investigate and resolve issues, working closely with internal communications and order entry teams.
• Handle inbound customer calls, delivering excellent service and support to address customer needs effectively. Occasionally accompany the Quality team on site visits when required.
• Continuously develop product knowledge to confidently troubleshoot issues and provide accurate technical assistance.

Job description

ASSA ABLOY Group in Willenhall is seeking a Technical Support Advisor to join our Customer Services team. You will provide expert technical guidance, handle complex queries, and act as a reliable contact for customers and internal stakeholders, delivering a positive, high-quality service.

You'll work closely with cross-functional teams to resolve issues, support continuous improvement, and build product knowledge to troubleshoot confidently.