Electrical Software Support Engineer

Trimble Inc.; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Full training on supported applications

Team social events

Job summary

A technology solutions company in Milton Keynes seeks an Electrical Design Support Engineer to provide technical assistance, solve customer queries related to electrical design calculations, and enhance software. The role includes customer support operations, aiding internal reporting, and contributing to user documentation. Ideal candidates will have experience in electrical design, know Revit or AutoCAD, and preferably hold a degree in Electrical Engineering. Join a vibrant team that values innovation and employee growth.

Qualifications

• Experience in electrical design and calculations would be an advantage.
• Knowledge of Revit or AutoCAD is beneficial.
• A degree or higher in Electrical Engineering is preferable.

Responsibilities

• Provide high-level technical support to customers.
• Assist in the production of monthly reports.
• Aid the resolution of customer defects.
• Complete defect tickets on the CRM database.
• Aid the production of agreed monthly reports improving or adding to as befits the business and departmental needs.
• Help find the root cause of defects as they are found.
• Assisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.
• Provide technical support to the Sales Team as required.
• Liaising with development to achieve set goals.

Skills

Electrical design calculations

Revit

AutoCAD

Customer support

Problem solving

Education

Degree in Electrical Engineering

Tools

Revit

AutoCAD

Job description

Would you like to work for a talented technical team with a lot of customer contact and contact with colleagues at all our offices and departments in Europe and worldwide?

And are you looking for a job in which you will be given a lot of responsibility?

Then look no further; For technical support and training in the use of our software and hardware products, we are looking for an Electrical Design Support Engineer to strengthen the consultancy, support and training department. Working alongside other electrical engineers and assisting clients with their technical queries our software is a BS7671 regulations compliant set of applications for calculations and design. You will gain exposure to reporting systems, development and have a hand in improving and enhancing future builds while performing a 2nd line support role.

We also like to let our hair down and encourage team members to attend social events arranged throughout the year, that old adage of ‘work hard – play hard’ is very much in play at Trimble.

What You Will Do

Assisting the Client Services Manager in the ‘support’ function of the business providing a broad range of support services for customers.

Ensure all customers receive, and benefit from, a quality support service.

Responsibilities

• Answer incoming support calls courteously and within defined timescales as and when required.
• Provide problem solving service for customers relating to electrical design calculations.
• Complete customer support tickets on the CRM database
• Complete defect tickets on the CRM database
• Provide high level technical support to customers

Internal Support

• Aid the production of agreed monthly reports improving or adding to as befits the business and departmental needs.
• Help maintain the list of defects and enhancements.
• Help find the root cause of defects as they are found.
• Assisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.
• Provide technical support to the Sales Team as required.
• Help maintain the list of future enhancements.
• Provide technical support to other members of the support team, including knowledge transfer.

Development

• Test new versions of software as necessary
• Assist with the production of user documentation, manuals & help files as necessary
• Liaising with development to achieve set goals

Qualifications

• Experience in electrical design and calculations would be an advantage in this role.
• Having Revit or AutoCAD knowledge is an advantage.
• Preferably having a degree or higher in Electrical Engineering is a distinct advantage.

Training

• Full training on supported applications will be given.

How to Apply

Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

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