Construction Service Co-ordinator: Client Relations & Scheduling

Success Recruit Ltd; Essex; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free on-site parking

25 days holiday + bank holidays

Death in service benefit (3x salary)

Discounted benefits package (gym etc.)

Job summary

Success Recruit Ltd is partnering with a Central Essex-based construction company to recruit an experienced Service Co-ordinator. The role focuses on supporting daily service operations, client communications, and documentation across multi-site contracts.

You will work with a Technical Manager and engineers, manage service schedules, and ensure high-quality, responsive service delivery. Strong admin, sales support, and relationship-building skills are essential.

Qualifications

• Experience in administration and client communication.
• Background in construction, facilities management, or public-facing roles is advantageous.
• Ability to manage service schedules and maintain documentation.

Responsibilities

• Coordinate service schedules and site visits across multiple contracts.
• Act as central point of contact for clients, engineers, and internal teams.
• Update CRM with job statuses, client interactions and documentation.
• Raise quotations for service jobs, parts and subcontracted works.
• Prepare job packs with worksheets and PO numbers for engineers.
• Maintain Health & Safety records in line with compliance.
• Support Technical Manager with troubleshooting and scheduling.
• Ensure administration for engineer visits is accurate and timely.

Skills

Administration

Client communication

Service coordination

CRM

Tools

Microsoft Office

CRM software

Job description

Success Recruit Ltd is partnering with a Central Essex-based construction company to recruit an experienced Service Co-ordinator. The role focuses on supporting daily service operations, client communications, and documentation across multi-site contracts.

You will work with a Technical Manager and engineers, manage service schedules, and ensure high-quality, responsive service delivery. Strong admin, sales support, and relationship-building skills are essential.